Process improvement courses can help you learn techniques like Lean, Six Sigma, and root cause analysis, along with process mapping and performance metrics. You can build skills in identifying inefficiencies, implementing change, and fostering a culture of continuous improvement. Many courses introduce tools such as flowcharts, value stream mapping, and statistical software, which support the application of these skills in practical work, enabling you to streamline operations and enhance productivity.

University of Colorado Boulder
Skills you'll gain: Crisis Management, Systems Thinking, Leadership, Strategic Communication, Resilience, Business Continuity, Communication, Risk Analysis, Systems Engineering, Complex Problem Solving, Decision Making, Organizational Strategy, Vulnerability Assessments, Systems Analysis
Build toward a degree
Intermediate · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Apache Hadoop, Big Data, Apache Hive, Apache Spark, NoSQL, Data Infrastructure, File Systems, Data Processing, Data Management, Analytics, Data Science, Databases, SQL, Query Languages, Data Manipulation, Java, Data Structures, Distributed Computing, Scripting Languages, Performance Tuning
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Project Documentation, Agile Methodology, Agile Project Management, Project Management, Project Management Life Cycle, Project Planning, Project Management Institute (PMI) Methodology, Sprint Planning, Backlogs, Stakeholder Management, Team Oriented, Communication
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Web Content Accessibility Guidelines, Usability, Usability Testing, Web Design, Web Development Tools, Test Tools, Web Development, Customer Service
Beginner · Guided Project · Less Than 2 Hours

National Taiwan University
Skills you'll gain: Construction Estimating, Building Information Modeling, Computer-Aided Design, Engineering Design Process, Architectural Engineering, Estimation, Engineering Calculations, Civil Engineering, Simulation and Simulation Software, Construction Management, Creative Design, Model Evaluation
Mixed · Course · 1 - 3 Months

Board Infinity
Skills you'll gain: Storytelling, Continuous Improvement Process, Writing, Constructive Feedback, Concision, Intercultural Competence, Editing, Self-Awareness, Adaptability, Generative AI Agents
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Stakeholder Management, Professional Networking, Relationship Building, Business Strategy, Leadership, Strategic Leadership, Competitive Analysis, Mentorship, Innovation, Value Propositions, Team Motivation, Communication
Beginner · Course · 1 - 3 Months

Scrimba
Skills you'll gain: Bootstrap (Front-End Framework), Responsive Web Design, HTML and CSS, UI Components, Web Design and Development, Front-End Web Development, Cascading Style Sheets (CSS), Web Design, Web Development, User Interface (UI)
Intermediate · Course · 1 - 4 Weeks

Skillshare
Skills you'll gain: Photography, Photo Editing, Post-Production, Creativity, Lifelong Learning, Photo/Video Production and Technology, Adobe Photoshop, Growth Mindedness, Creative Thinking, Style Guides, Storytelling, Aesthetics, Self-Awareness, Ethical Standards And Conduct, Persistence, Curiosity, Resilience, Decision Making, Patience, Adaptability
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication
Intermediate · Course · 1 - 4 Weeks

Northeastern University
Skills you'll gain: Organizational Change, Change Management, Organizational Leadership, Business Leadership, Organizational Development, Team Leadership, Leadership, Communication Strategies, Organizational Effectiveness, Organizational Structure, Strategic Leadership, Cross-Functional Team Leadership, Team Management, Influencing, Empowerment, Culture, Innovation, Decision Making
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer experience improvement, Customer Relationship Management (CRM) Software, AI Enablement, Personalized Service, Customer Insights, Business Analytics, ChatGPT, User Feedback, Analytics, Self Service Technologies, Generative AI, Predictive Analytics, Consumer Behaviour, Real Time Data, Automation
Intermediate · Course · 1 - 4 Weeks