Skills you'll gain: Timelines, Project Schedules, Google Sheets, Scheduling, Presentations, Data Visualization, Milestones (Project Management), Spreadsheet Software, Project Management

Skills you'll gain: Service Level Agreement, Service Level, Vendor Contracts, Customer Service, Service Management, Business Relationship Management, Expectation Management, Performance Measurement, Performance Metric, Key Performance Indicators (KPIs), Cloud Storage, Case Studies

Skills you'll gain: Customer Acquisition Management, Data-Driven Marketing, Marketing Analytics, Branding, Brand Management, Customer Engagement, Target Audience, Customer Insights, Marketing Channel, Customer Analysis, Marketing Effectiveness, Brand Loyalty, Brand Strategy, Customer Relationship Building, Marketing Strategies, Campaign Management, Performance Measurement

Skills you'll gain: Meta Ads Manager, Conversion Funnel Analysis, Marketing Budgets, Target Audience, Campaign Management, Facebook, Google Ads, Online Advertising, Instagram, Performance marketing, Digital Advertising, Paid media, Advertising Campaigns, E-Commerce, Advertising, Budget Management, Social Media Campaigns, Account Management, Apple iOS

Skills you'll gain: Verbal Communication Skills, Customer Complaint Resolution, De-escalation Techniques, Customer Service, Communication, Customer Retention, Emotional Intelligence, Empathy & Emotional Intelligence, Customer Relationship Building, Service Recovery, Communication Strategies, Customer Support, Customer experience improvement, Conflict Management, Empathy

Skills you'll gain: Google Gemini, Google Cloud Platform, Gemini, Generative AI, AI Security, Generative AI Agents, AI literacy, AI Product Strategy, Responsible AI, Cloud Platforms, Data Governance, Cloud Infrastructure

Skills you'll gain: Systems Design, Business Process Modeling, Data Flow Diagrams (DFDs), Systems Analysis, Data Modeling, Process Modeling, Business Systems Analysis, Digital Transformation, Enterprise Modeling, Risk Management, Business Systems, Systems Architecture, Business Analysis, Information Technology, Process Flow Diagrams, Prototyping, Computer Science, Agile Methodology, Product Lifecycle Management, Business Communication

Skills you'll gain: Goal Setting, Employee Performance Management, Performance Appraisal, Performance Management, Smart Goals, Performance Review, Performance Improvement, Performance Measurement, Management Training And Development, People Development, Performance Metric, Process Management, Administration, Operational Efficiency, Continuous Improvement Process, Corrective and Preventive Action (CAPA)

Skills you'll gain: Kaizen Methodology, Process Improvement, Process Improvement and Optimization, Continuous Improvement Process, Process Analysis, Business Process Improvement, Performance Improvement, Team Building, Team Management, Root Cause Analysis, Continuous Monitoring

Skills you'll gain: Excel Formulas, Pivot Tables And Charts, Microsoft Excel, Spreadsheet Software, Data Validation, Data Visualization, Data Analysis, Interactive Data Visualization, Productivity Software, Data Integrity, Microsoft 365

Skills you'll gain: Microsoft Copilot, Microsoft 365, Microsoft PowerPoint, Microsoft Teams, Presentations, Microsoft Outlook, Email Automation, AI powered creativity, Collaborative Software, Productivity Software, Microsoft Excel, Microsoft Word, Workflow Management, Writing, Editing, AI Integrations

Skills you'll gain: Virtual Teams, Recognizing Others, Conflict Management, Emotional Intelligence, Collaboration, Occupational Health, Team Collaboration, Telecommuting, Mental Health, Crisis Management, Stress Management, Workplace inclusivity, Human Resource Policies, Safety Culture, Resilience, Relationship Building, Safety Training, Employee Training, Communication, Leadership and Management