Back to Conflict Resolution Skills
Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine
1,176 ratings
About the Course
This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan.
By the end of this course, you will be able to:
1. Apply active listening and strategic communication skills to de-escalate conflicts.
2. Develop effective negotiation and mediation tactics for diverse situations.
3. Create a practical conflict management plan to foster positive outcomes.
To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required.
Top reviews
AA
Mar 18, 2018
Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.
SG
Apr 19, 2020
All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.
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301 - 303 of 303 Reviews for Conflict Resolution Skills
By Stephen R
•Oct 4, 2015
The course material is interesting (3/5) but the assignments rely heavily on reviewing the work of other students which severely detracts from the course. If I wished to grade other people's coursework, I would have pursued a career in academia instead of becoming a research scientist.
By Beatriz B
•May 7, 2018
u suk
By Dr. D S
•Aug 25, 2017
W