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Learner Reviews & Feedback for The Critical Role of IT Support Staff in Healthcare by Johns Hopkins University

4.7
stars
769 ratings

About the Course

This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!...

Top reviews

JH

Nov 4, 2021

I enjoyed listening to the perspective of health care workers demonstrate the importance of IT support and there roles

CN

Mar 23, 2022

As an IT support personnel in Healthcare , this course was very helpful in understanding the basics of IT Support role in Healthcare.

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151 - 166 of 166 Reviews for The Critical Role of IT Support Staff in Healthcare

By Mohammed S

•

Jun 11, 2025

Great Course

By Kem B

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Jun 3, 2025

very helpful

By Ivan D I

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Feb 20, 2026

Thank you!

By Agbo E A

•

Feb 21, 2024

Excellent

By Marwan A

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Aug 6, 2025

Amazing

By Foday B

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Jul 26, 2024

perfect

By Md. A I

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Aug 8, 2023

awesome

By Anas A

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Jul 11, 2023

Thanks

By Habib R M .

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Feb 16, 2025

GREAT

By yashim I

•

Jun 19, 2023

good

By Hugh M

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Aug 30, 2025

Audio was difficult to understand. Had no issues with subject matter.

By Zidan, M

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Dec 8, 2023

IT is great to start the career in Healthcare IT

By Sergio B

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Apr 17, 2023

to easy for person in this field

By Dani C

•

Jul 11, 2024

Basic course of Helpdesk

By NY N T

•

Oct 18, 2023

So far theres just tons of videos of people talking about their journey. Not much technical videos of written work teaching about Remote IT. Mostly the 1st Lesson goes over hospital incidences repeatedly.

By Neema Y

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Aug 17, 2024

Did not like it! Poor quality overall and annoying and extremely boring instructor! Low res videos and badly executed.