To round out your experience with the ITIL framework, in this course, you'll explore seven key ITIL practices: continual improvement, service-level management, change enablement, incident management, service-request management, service desk, and problem management. You'll also explore other ITIL practices of note, including general management, service management, and technical management practices.
ITIL 4: Management Practices
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ITIL 4: Management Practices
This course is part of ITIL 4 Foundation Specialization
Instructor: Bill Rosenthal
Included with
Gain insight into a topic and learn the fundamentals.
6 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
In this course, you will analyze the key ITIL management practices and define the general, service, and technical management practices of ITIL.
Skills you'll gain
- Problem Management
- Service Management
- Service Level
- Incident Management
- Technical Support and Services
- Operations Management
- Help Desk Support
- IT Management
- Change Control
- Information Technology Infrastructure Library
- IT Service Management
- Technical Management
- Asset Management
- Information Technology
- Information Technology Operations
- Operations
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
January 2026
Assessments
1 assignment
Taught in English
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This course is part of the ITIL 4 Foundation Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 3 modules in this course
In the previous lessons, you have learned about all the other components of the ITIL® Service Value System. Now, you are ready to examine the final component called practices, which are designed specifically for service management professionals. In this lesson, you will examine the seven key practices and how they fit within the service value chain.
What's included
1 reading9 plugins
To complete your introduction to the ITIL® practices, this lesson covers eight more practices. If you are planning to obtain the ITIL Foundation certification, you will need to know the purpose of the practices contained in this lesson.
What's included
6 plugins
What's included
1 reading1 assignment1 plugin
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Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
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