Welcome to the Quality and Safety in Ambulatory Healthcare Management course! This comprehensive 4-week course provides you with the knowledge and skills needed to effectively manage quality and safety initiatives within ambulatory healthcare settings. This course is designed for entry-level and beginner learners with little or no background in healthcare, but who may be interested in transitioning into the field.
Quality and Safety in Ambulatory Healthcare Management
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Quality and Safety in Ambulatory Healthcare Management
This course is part of Johns Hopkins Medical Office Manager Professional Certificate
Instructors: Michelle J. Campbell
1,722 already enrolled
Included with 
Gain insight into a topic and learn the fundamentals.
4.8
(12 reviews)
Beginner level
Recommended experience
9 hours to complete
Flexible schedule
Learn at your own pace
Skills you'll gain
- Health Care Procedure and Regulation
- Health Systems
- Problem Management
- Strategic Leadership
- Risk Management
- Patient Safety
- Key Performance Indicators (KPIs)
- Continuous Quality Improvement (CQI)
- Accident Prevention
- Health Care Administration
- Project Management
- Data Analysis Software
- Health Information Management
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
See how employees at top companies are mastering in-demand skills
Build your Healthcare Management expertise
This course is part of the Johns Hopkins Medical Office Manager Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Johns Hopkins University
There are 4 modules in this course
In this module, you will explore various quality systems in healthcare, including CMS/MIPPS, NCQA, and HEDIS. We will examine the significance of quality systems and their impact on healthcare delivery. You will gain an understanding of the role of quality measures and reporting in improving patient outcomes and organizational performance.
What's included
9 videos1 assignment
This module focuses on safety and risk management practices in ambulatory healthcare settings. You will examine strategies for identifying and managing potential risks, hazards, and adverse events. We will explore techniques for establishing proactive safety measures, such as error prevention and patient safety protocols. You will also gain insights into incident reporting and investigation procedures.
What's included
9 videos1 assignment1 discussion prompt
In this module, you will learn how to develop effective quality and safety programs in ambulatory healthcare settings. We will explore established frameworks, such as Comprehensive Unit-based Safety Programs (CUSP), and delve into methodologies for conducting root cause analyses and implementing improvement initiatives. You will learn how to engage stakeholders, define performance improvement goals, and establish processes for monitoring progress.
What's included
15 videos1 assignment
The final module of the course focuses on promoting a culture of safety within ambulatory healthcare organizations. You will gain insights into strategies for fostering a culture that prioritizes safety and encourages reporting of near-misses and errors. Additionally, we will explore performance improvement methodologies, such as identifying key performance indicators (KPIs) and implementing continuous quality improvement (CQI) practices. Lastly, you will gain an understanding of project management principles and their application in quality and safety initiatives.
What's included
10 videos1 peer review
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Frequently asked questions
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