Chevron Left
Back to Sales and CRM Overview

Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,632 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

DE

Dec 17, 2022

Awesome introduction to CRM and sales! Not exactly what I imagined this course would cover but not in a negative way. Thanks!

AW

Sep 20, 2022

A​ good way to get started in understanding the culture of Salesforce, the many uses of the software, and the vernacular related to both the software and sales.

Filter by:

126 - 150 of 322 Reviews for Sales and CRM Overview

By Daniel G

•

Jun 5, 2023

Very quick and easily understandable.

By Srinivasa R R

•

Apr 5, 2023

Good content and learning experience.

By Tamuno-Omubo V M

•

Mar 28, 2023

This was a proper foundational class

By Adolfo G E

•

Jan 7, 2024

Learning many useful skills so far.

By Rocio F R

•

Dec 19, 2021

Muy educacional lo super recomiendo

By Erick F N M

•

Oct 17, 2023

Great platform and agile learning!

By Sabrina D D

•

Jan 12, 2022

The course was very interesting !

By Bogusław R

•

Dec 17, 2024

overall informations very usefull

By Susana D

•

Aug 10, 2024

I really enjoy this certification

By Carlos G

•

Apr 2, 2024

Muy buena calidad el primer curso

By Amos N

•

May 7, 2023

Perfectly conducted and organized

By Daniel D B

•

Jan 5, 2024

Excellent course to start on CRM

By Facundo M R

•

Mar 1, 2025

Easy to learn and great content

By BRENDA I Q F

•

Oct 25, 2024

I found it amazing it's dynamic

By Gugu M

•

Sep 24, 2024

It was great learning about Crm

By ranno p

•

Jul 29, 2024

It was very interesting course!

By GODWIN O

•

Aug 14, 2022

GREAT CONTENT, GREAT EXPERIENCE

By Daniele L

•

Jan 15, 2023

Great course, would recommend.

By devina p

•

Apr 25, 2022

A great understanding of CRM.

By Mohsin R

•

Mar 8, 2025

Perfect content and delivery

By Paul B

•

Nov 9, 2024

best resource content so far

By samarth c

•

Jan 16, 2022

awesome Learning Experience

By Lais M V

•

Feb 14, 2025

Didatico e muito funcional

By Anuj C

•

Sep 5, 2022

Amazing course and content

By Kunal M

•

Aug 20, 2023

great learning experience