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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,632 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

DE

Dec 17, 2022

Awesome introduction to CRM and sales! Not exactly what I imagined this course would cover but not in a negative way. Thanks!

AW

Sep 20, 2022

A​ good way to get started in understanding the culture of Salesforce, the many uses of the software, and the vernacular related to both the software and sales.

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176 - 200 of 322 Reviews for Sales and CRM Overview

By Anirban g

•

Aug 23, 2021

great course..

By Yoel K M M

•

Dec 25, 2024

Great course!

By Hizak G

•

Nov 13, 2024

Great courses

By rohith k

•

Jul 30, 2024

useful course

By C T

•

Dec 14, 2023

Good Learning

By WATARU S

•

Sep 18, 2025

とても役に立ち立ちました

By AHMED D

•

May 31, 2025

Very special

By Miguel M

•

Dec 4, 2024

Great Course

By GOURAV T

•

Apr 19, 2023

Great Course

By Amine B

•

Oct 2, 2022

Nice course

By Robert P

•

Jun 6, 2024

Challenging

By Ephraim I

•

Sep 18, 2023

FaFantastic

By Onyimba C

•

Apr 6, 2023

outstanding

By CERNOLEV A

•

Jan 25, 2023

Thank you!

By Tylor H

•

Oct 6, 2022

loved it!

By Juliet

•

Sep 14, 2022

GREAT JOB

By Chenai

•

Nov 23, 2025

excellent

By Hala

•

Feb 18, 2025

very good

By Sohail M

•

Feb 27, 2024

Excellent

By Mohamad A H

•

Nov 30, 2023

SO USEFUL

By Lusungu P K

•

Feb 28, 2023

inspiring

By Alalaye H M

•

May 25, 2022

Amazing !

By Olufemi F

•

May 20, 2022

Excellent

By Ewouki E E

•

Jan 22, 2026

try this

By Satyanarayana K

•

Jul 1, 2025

Great !!