Google

Google IT Support Professional Certificate

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Google

Google IT Support Professional Certificate

The launchpad to a career in IT.

This program is designed to take beginner learners to job readiness in about three-to-six months.

Nick Eskelinen
Phelan Vendeville
Google Career Certificates

Instructors: Nick Eskelinen

2,045,750 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise

from 212,283 reviews of courses in this program

Beginner level
No prior experience required
Flexible schedule
4 months at 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise

from 212,283 reviews of courses in this program

Beginner level
No prior experience required
Flexible schedule
4 months at 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

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Professional Certificate - 5 course series

Technical Support Fundamentals

Technical Support Fundamentals

Course 1 19 hours

What you'll learn

Skills you'll gain

Category: Computer Hardware
Category: Technical Support
Category: Hardware Troubleshooting
Category: Computer Networking
Category: System Software
Category: Software Installation
Category: Linux
Category: Microsoft Windows
Category: Customer Support
Category: Computer Literacy
Category: Technical Documentation
Category: Technical Communication

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: Network Protocols
Category: Network Model
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Data Integrity
Category: Virtual Private Networks (VPN)
Category: Network Troubleshooting
Category: Network Routing
Category: Wireless Networks
Category: OSI Models
Category: Network Infrastructure
Category: Network Architecture
Category: Computer Networking
Category: Network Security

What you'll learn

Skills you'll gain

Category: File Management
Category: Microsoft Windows
Category: Linux
Category: Software Installation
Category: File Systems
Category: Package and Software Management
Category: System Monitoring
Category: Operating Systems
Category: User Accounts
Category: Remote Access Systems
Category: OS Process Management
Category: Linux Administration
Category: Command-Line Interface
Category: Technical Support and Services
Category: Virtualization
Category: Systems Administration
Category: Operating System Administration

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Technical Consulting
Category: Active Directory
Category: Lightweight Directory Access Protocols
Category: Disaster Recovery
Category: IT Infrastructure
Category: Server Administration
Category: Cloud Computing
Category: Windows Servers
Category: Operating System Administration
Category: Cloud Management
Category: Data Storage
Category: Network Administration
Category: Linux Administration

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Encryption
Category: Malware Protection
Category: Authentications
Category: Cryptography
Category: Wireless Networks
Category: Network Security
Category: Authorization (Computing)
Category: Hardening
Category: Firewall
Category: Security Awareness
Category: Cybersecurity
Category: IT Security Architecture
Category: AI Enablement
Category: Security Management
Category: Threat Detection

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

Instructors

Nick Eskelinen
Google
1 Course 16,091 learners
Phelan Vendeville
Google
1 Course 16,091 learners

Offered by

Google

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (3/1/2025 - 3/1/2026) ² Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.