Macquarie University
Influencing: Storytelling, Change Management and Governance Specialization
Macquarie University

Influencing: Storytelling, Change Management and Governance Specialization

Dr Andrew Heys
Professor Elizabeth Sheedy
Arabella MacPherson

Instructors: Dr Andrew Heys

Included with Coursera Plus

Get in-depth knowledge of a subject

(1,595 reviews)

Beginner level
No prior experience required
2 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Get in-depth knowledge of a subject

(1,595 reviews)

Beginner level
No prior experience required
2 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers

What you'll learn

  • Apply a range of communication strategies to a variety of contexts to build rapport, overcome resistance, and find acceptance

  • Expand your knowledge of, and personal competence in, negotiation and conflict resolution

  • Develop a creative and practical change capability: the discipline of influencing yourself and others to achieve a purpose

  • Design risk governance structures to ensure that your organisation achieves its objectives, engaging all the relevant stakeholders

Overview

What’s included

Shareable certificate

Add to your LinkedIn profile

Taught in English
43 practice exercises

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Macquarie University

Specialization - 4 course series

What you'll learn

  • Design successful change initiatives by adopting a balanced and reflective change mindset

  • Create change cycles that effectively apply tools and techniques for orienting, performing, and evaluating change

  • Generate leadership strategies that are mindful of the complexity and challenges of change and mobilise energy for transformation

Skills you'll gain

Change Management, Adaptability, Influencing, Organizational Change, Leadership, Gap Analysis, Resilience, Creative Thinking, Innovation, Process Management, Resource Management, Business Transformation, and Dealing With Ambiguity

What you'll learn

  • Critically evaluate conflict theories and apply frameworks and intervention processes to mitigate/reduce the negative effects of conflict at work.

  • Develop and analyse strategies and tactics to undertake both one on one, multiparty and also team based negotiation processes

  • Evaluate negotiation and conflict resolution processes against criteria informed by negotiation theory and concepts of forces in the negotiation.

Skills you'll gain

Negotiation, Conflict Management, Intercultural Competence, Emotional Intelligence, Leadership, Communication, Cultural Diversity, Stakeholder Management, Organizational Leadership, Leadership and Management, and Self-Awareness

What you'll learn

  • Critically evaluate a range of theories to decode the components of persuasive communications

  • Apply a range of different strategies to a variety of contexts to build rapport, overcome resistance, and find acceptance

  • Develop skills to interpret the motivation of the audience and influence the way they think and feel to support your ideas

Skills you'll gain

Persuasive Communication, Communication, Presentations, Rapport Building, Overcoming Objections, Storytelling, Decision Making, Empathy, Meeting Facilitation, Influencing, Public Speaking, Leadership, Verbal Communication Skills, and Non-Verbal Communication

What you'll learn

  • Analyse governance structures for ensuring that an organisation meets its objectives.

  • Apply a risk management framework, having regard to the business context, including the identification of appropriate risk management solutions.

  • Identify and respond effectively to ethical issues.

Skills you'll gain

Risk Analysis, Risk Management, Business Ethics, Risk Management Framework, Governance, Enterprise Risk Management (ERM), Business Risk Management, Stakeholder Management, Compliance Management, International Finance, Corporate Strategy, Operational Risk, Risk Mitigation, and Stakeholder Communications

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Dr Andrew Heys
Macquarie University
1 Course38,450 learners
Professor Elizabeth Sheedy
Macquarie University
1 Course17,040 learners
Arabella MacPherson
Macquarie University
7 Courses201,538 learners

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