This ITIL V4 Specialization provides an in-depth understanding of IT Service Management best practices, aligning IT services with business needs. Through a series of expertly designed courses, you will learn the principles and practices of ITIL V4, including the Service Value System (SVS) and the Four Dimensions model. The curriculum covers key concepts such as service strategy, service design, service transition, service operation, and continual service improvement. By completing this specialization, you'll be equipped to enhance IT service delivery, improve efficiency, and drive business success. Partnered with leading industry experts, this program ensures you gain practical, real-world insights and skills that are highly valued in the IT industry.
Discover new skills with $120 off courses from industry experts. Save now.
ITIL V4 Certification Preparation Specialization
Master ITIL V4 for Enhanced IT Service Management. Gain comprehensive skills in ITIL V4 to optimize IT service delivery, improve efficiency, and drive business success.
Instructor: EDUCBA
3,579 already enrolled
Included with 
(36 reviews)
Recommended experience
(36 reviews)
Recommended experience
What you'll learn
Master the principles and practices of ITIL V4, including the Service Value System (SVS) and the Four Dimensions model.
Gain expertise in managing the entire IT service lifecycle, from strategy and design to operation and continual improvement.
Overview
Skills you'll gain
- Security Management
- IT Management
- Service Improvement
- Service Level
- Practice Management
- Governance
- Service Design
- Agile Methodology
- Risk Management Framework
- Technical Management
- Customer experience improvement
- Continuous Improvement Process
- Change Control
- Enterprise Architecture
- Organizational Structure
- IT Infrastructure
- Service Management
- IT Service Management
What’s included
Add to your LinkedIn profile
April 2025
Advance your subject-matter expertise
- Learn in-demand skills from university and industry experts
- Master a subject or tool with hands-on projects
- Develop a deep understanding of key concepts
- Earn a career certificate from EDUCBA
Specialization - 4 course series
What you'll learn
Gain a solid understanding of the fundamental principles, concepts, and terminology of ITIL V4 framework
Learn how to apply ITIL V4 practices to design, deliver, and improve IT services effectively
Acquire strategies and techniques for driving continual improvement in service management processes
Skills you'll gain
What you'll learn
Understand Four Dimensions of Service Management, ITIL principles, and organizational structures for effective service delivery.
Enhance skills in analyzing organizational factors, managing service operations, and optimizing value streams.
Gain insights into partner dynamics, information management challenges, and external factors impacting service management.
Skills you'll gain
What you'll learn
Comprehensive understanding of the ITIL Service Value System (SVS) and its components.
Advanced strategies for creating value, optimizing service management, and driving organizational success.
Skills you'll gain
What you'll learn
Master critical aspects of IT Service Management, including architecture management and Continual Improvement practices
Develop expertise in managing information security and optimizing service delivery
Gain insights into essential management practices and technical elements to drive organizational success and innovation
Skills you'll gain
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Why people choose Coursera for their career
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
The Specialization typically takes approximately 3-4 months to complete, with an estimated commitment of 18-20 hours per week.
A foundational understanding of IT concepts and terminology is necessary for this Specialization. Prior experience in IT service management or a related field is beneficial but not required.
Yes, it is recommended to take the courses in the following order to build a comprehensive understanding:
Course 1: ITIL V4 Introduction to Service Management Concept
Course 2: ITIL V4 Details of Four Dimensions of Service Management
Course 3: ITIL V4 Explanation of Service Value System & its Components
Course 4: ITIL V4 Brief Overview of Management and Practices
This sequence ensures a structured learning path, progressively building on foundational concepts before diving into more detailed and advanced topic.
More questions
Financial aid available,