Zoho Corporation
Zoho Sales Representative Professional Certificate
Zoho Corporation

Zoho Sales Representative Professional Certificate

Master Sales with Zoho. Learn essential sales skills, learn directly from Zoho’s leaders, and gain real-world training with Zoho CRM to excel in SMB and enterprise sales.

Zoho CRM

Instructor: Zoho CRM

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.1

(7 reviews)

Beginner level

Recommended experience

Flexible schedule
5 months at 10 hours a week
Learn at your own pace
Earn a Certificate
With paid plans
Earn a career credential that demonstrates your expertise
4.1

(7 reviews)

Beginner level

Recommended experience

Flexible schedule
5 months at 10 hours a week
Learn at your own pace
Earn a Certificate
With paid plans

What you'll learn

  • Describe the fundamental concepts of the sales cycle, distribution channels, sales techniques and methods, and customer relationship management. 

  • Describe the roles and responsibilities of a sales rep in terms of qualifying new business and key account management.

  • List and practice core sales skills relating to closing a deal. Describe essential communication and soft skills required for a sales rep.

  • Get started with Zoho CRM for sales representatives. 

Details to know

Shareable certificate

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Taught in English
82 practice exercises

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Prepare for a career in Business

  • Receive professional-level training from Zoho Corporation
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Zoho Corporation

Professional Certificate - 5 course series

What you'll learn

  • Sales cycle concepts

  • Building customer relationships and sales management concepts

  • Tailoring sales approaches based on sales channels

  • Applying sales techniques

Skills you'll gain

Customer Relationship Management, B2B Sales, Sales Management, Sales Strategy, Sales Process, General Sales Practices, Customer Relationship Building, Selling Techniques, Sales, Sales Prospecting, Sales Pipelines, and Customer Relationship Management (CRM) Software

What you'll learn

  • Structure of a sales department in an organization.

  • List the roles and responsibilities of a sales rep.

  • Qualifying new business and retaining existing business.

  • Visualize a day in the life of a sales rep.

Skills you'll gain

Organizational Structure, Account Management, Prospecting and Qualification, Customer Acquisition Management, Customer Retention, Sales Strategy, Sales, Process Mapping, Customer Relationship Management (CRM) Software, Sales Management, New Business Development, Upselling, Sales Process, and Prioritization

What you'll learn

  • How to work on building your skillsets.

  • Key skillsets to execute a sales process.

  • How to build communication skills required in sales

  • How to build softskills for sales personality development.

Skills you'll gain

Active Listening, Negotiation, Sales, Problem Solving, Collaboration, Customer Relationship Management (CRM) Software, Sales Process, Communication, Sales Management, Value Propositions, Closing (Sales), Critical Thinking, Customer Relationship Management, Sales Presentation, Business Writing, Business Software, Relationship Building, and Overcoming Objections

What you'll learn

  • Sign up for a Zoho CRM account.

  • Describe the key business functions and processes that can be mapped to Zoho CRM.

  • Implement basic sales force automation processes in CRM.

  • Install and use the Zoho CRM mobile application for field sales activities.

Skills you'll gain

Customer Relationship Management (CRM) Software, Sales Pipelines, Automation, Customer Relationship Management, Sales Operations, Workflow Management, Sales, Lead Generation, Sales Management, Business Software, Business Process Automation, Sales Strategy, and Sales Process

What you'll learn

  • Build and present a sales portfolio.

  • Prepare confidently for sales interviews.

  • Practice real-world sales tasks through a guided project.

  • Use Zoho CRM for managing deals, tasks, and analytics.

Skills you'll gain

Customer Relationship Management (CRM) Software, Sales Process, Prospecting and Qualification, Portfolio Management, Sales Pipelines, Sales, Interviewing Skills, Sales Strategy, General Sales Practices, Sales Management, and Sales Presentation

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Zoho CRM
Zoho Corporation
5 Courses1,897 learners

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¹Based on Coursera learner outcome survey responses, United States, 2021.