Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.
Explore popular IT support courses
Skills you'll gain: Computer Networking, Package and Software Management, Network Troubleshooting, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, General Networking, File Systems, Microsoft Windows, Routing Protocols, Desktop Support, Network Protocols, Lightweight Directory Access Protocols, Linux, Active Directory, Computer Hardware, Technical Support, Software Installation, Technical Documentation
Skills you'll gain: Cloud Computing Architecture, Technical Support, Cloud Services, Cybersecurity, Computing Platforms, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Network Troubleshooting, Desktop Support, Cloud Platforms, Encryption, Data Storage, Cyber Attacks, Software Development Life Cycle, Professional Networking, Information Technology, Cloud Computing, Interviewing Skills
Microsoft
Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Virtual Private Networks (VPN), Hardware Architecture, Generative AI, Operating Systems, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Cloud Computing, Productivity Software, Microsoft Power Automate/Flow, Information Systems Security, Software Installation, Multi-Factor Authentication, Authentications
IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:
![[Featured Image] A computer support specialist wearing a headset stands over her colleague and points at something on their laptop.](https://images.ctfassets.net/wp1lcwdav1p1/28WCdmCKrTjOK72uuAkMJD/f568a7bb0892758b9ec836c82ff08c78/GettyImages-1454460679.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] Several colleagues work at computer stations that are connected by a local area network in their office building.](https://images.ctfassets.net/wp1lcwdav1p1/1DgL9QmB26esjq2QnO7qF2/2a34507d185d2132219da85fb733335f/GettyImages-1457981598.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A big data analyst gives a lecture on how frontier technology, like big data, will impact many industries in the future.](https://images.ctfassets.net/wp1lcwdav1p1/2cqilrqCbHRDXKhLZsjrbe/6789d7bdc7350117252598d8394b3da4/GettyImages-642320245.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A woman who recently earned certifications works on creating a CompTIA A+ resume.](https://images.ctfassets.net/wp1lcwdav1p1/snKAmaEBus8JbKORWXEIm/e7655517cb2d53669e45794b8cc8c689/GettyImages-1148806941.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A businessman sits outside the office building with his laptop and talks on the phone with a colleague about potential LLM use cases they can use to automate the customer experience.](https://images.ctfassets.net/wp1lcwdav1p1/4lDV3GEUJyjQbSVbLjzOu6/bb40d7852be267e64888e8e68e97886e/GettyImages-1691976118.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] Two IT colleagues collaborate on an infrastructure project on a shared monitor.](https://images.ctfassets.net/wp1lcwdav1p1/Ft6y6KWr0BGgQb0xLyjrM/3a26b1065dff4e33d12e3a4719839763/iStock-1197257945.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] Two women working in IT talking to each other in the workplace.](https://images.ctfassets.net/wp1lcwdav1p1/7EBObvHmmFvTIlHi1HzACg/1a11138cebb6bd104933c052d9a14c29/GettyImages-1146500478.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A woman works on her laptop at home, preparing to earn the TOGAF certification.](https://images.ctfassets.net/wp1lcwdav1p1/1wV90ftiMvmZNkgnWr5owJ/dde4c7d9c039234e574130ac1a2bbd6e/GettyImages-1166429741.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A man sits at a table with his laptop and prepares to earn the SC-900 certification.](https://images.ctfassets.net/wp1lcwdav1p1/6hFrZzlK21w8cVhCVgQP8b/0eef3b3ad68856a0d0753bd756c75665/GettyImages-1265972394.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A man sits at a laptop earning his RHCSA certification.](https://images.ctfassets.net/wp1lcwdav1p1/1IlNpRFYe6Ixlm844Rar7T/f52016bc204e603bb83cf89082638440/GettyImages-514411129.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A cybersecurity expert meets with colleagues and recommends their organization implements just-in-time access.](https://images.ctfassets.net/wp1lcwdav1p1/1wWChsJT0x60v0JGouhE24/12539bfbe3dcbb5a0767f55c5202c12b/GettyImages-655798939.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Feature Image] A man sits at a laptop in his home and takes a Robotic Process Automation (RPA) exam prep course online.](https://images.ctfassets.net/wp1lcwdav1p1/6W5m4ngMydDBOZzlMaOYxw/7b3c53e188c52721d5c065e1d087bc37/GettyImages-1385982154.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
