Learner reviews & feedback for The Art of Negotiation

4.53,087 reviews

About this course

The art of negotiation comes into play daily in the life of employees at all levels and in every position. Participants explore how current approaches to negotiation strategy and tactics are used, what negotiation entails, types of negotiation relationships that exist from hard bargain to win-win, to fully partnered relationships and personal ones. The course explores the personal and behavioral characteristics of an effective negotiator. Participants discuss how empowerment, power, and authority affect the negotiation process and outcome. Topics include how important it is to plan and prepare for a negotiation session.

Upon completing this course, you will be able to: 1. Learn about the nature of negotiation and how it differs from selling 2. Gain awareness of the basic doctrines of negotiation and barriers to effective negotiation 3. Explain the role of authority and how to address it in negotiations 4. Explain the role of power in negotiations and how to address power inequities 5. Explain the positive and negative influences of empowerment 6. Learn the different “stances” or negotiation styles negotiators might adopt 7. Demonstrate the factors that influence which negotiation style is implemented 8. Describe the personal and behavioral characteristics of an effective negotiator 9. Demonstrate your grasp of emotional intelligence and how it impacts the effectiveness of a negotiator 10. Assess your own values and personal style and how they affect the negotiation process 11. Learn about the critical importance of planning and preparation in the negotiation process

Featured reviews

5.0Reviewed Sep 11, 2020

Thanks to Sue Robin for this great Course. I learn a lot from you. Thanks to UCI Division of continuing education for conducting this great course. Thanks too to coursera.

4.0Reviewed Sep 4, 2015

succinct, down-to-earth and focused on the essentials - just what I wanted and got! However, certainly no substitute for a negotiation course e.g. as part of an MBA. Overall a bit colourless.

5.0Reviewed Oct 20, 2020

Good overview of negotiation. I liked that the instructor gave an outline of what she would cover in each video, covered each topic and then gave a summary of what was covered.

4.0Reviewed Sep 9, 2015

Best short and brief video as well as presentations. It helped me lot to learn new styles and approches towards "negotiations" which is part of daily life these days. Thanks to the team and Coursera.

5.0Reviewed May 1, 2020

This course has helped me in enhancing my personal skills as well as helping me in my career. Once again, thank you for providing us with such a comprehensive course.

5.0Reviewed Jul 12, 2020

Really deep and real life problem and situation based condition and how to respond it effectively.after completing this course any body could negotiate easily and effectively.

4.0Reviewed Dec 10, 2020

good lecture for beginner but slides can be more present during the lecture to support the professor. Most of the time the background is white and it is easy to get distracted then.

4.0Reviewed Sep 26, 2015

Great course! Summarized the experiences I had on actual negotiation. Also provided good tips, hint and resources for further study to improve my negotiation skills.

4.0Reviewed Jun 3, 2022

Good points to consider. I was happy this wasn't focused on general coaching in the lines of "go get them", but rather on practical action items such as preparing data

5.0Reviewed Dec 28, 2020

This course helped me to think more thoroughly about the elements of successful negotiation. I intend to incorporate ideas from this course into my practice of negotiation on the job going forward.

5.0Reviewed Dec 2, 2018

helpful and practical coverage of the principled negotiation method. Excellent base for newbies and refresher for old-timers. Never hurts to refresh the basics!

5.0Reviewed Mar 2, 2021

Amazing course. I was able to successfully negotiate my first business deal (on the first offer) using the principles taught in this course. It's worth taking.

All reviews

Showing: 20 of 528

Vanshika Gupta

1.0

Reviewed May 3, 2020

The teacher Ms. Sue Robins was not able to get me feel connected with the course, also there were just much stating of facts, types, classifications, etc it lacked detailing and examples.

George Siedel in his course, Successful Negotiation: Essential Strategies and Skills! taught so well that i was so much convinced to read more on the same topic, but this course disappointed me.

Thank you.

Laura Sivu

1.0

Reviewed Oct 7, 2015

Very bad course. The content can barely be applied outside US, you don't know from which perspective it's explained (for sales or purchasing people), the videos are bad quality, the teacher is babbling, no extra resources, no interaction with the audience outside the assessments.

Ekereobong Michael-Akuboh

5.0

Reviewed Nov 29, 2017

Considering and placing value on my counterpart's interest as a way to obtaining an overall positive outcome in negotiations made sense to me as a Christian. Applying this principle

Dan

1.0

Reviewed Mar 30, 2020

The instructor is incredibly boring, no flair or charisma. There is too much information is compacted in too little time. There really needs to be more examples and in-video quizzes. There are

Catherine Milewski

5.0

Reviewed Oct 21, 2020

Good overview of negotiation. I liked that the instructor gave an outline of what she would cover in each video, covered each topic and then gave a summary of what was covered.

Vanessa Lea

5.0

Reviewed Dec 3, 2018

helpful and practical coverage of the principled negotiation method. Excellent base for newbies and refresher for old-timers. Never hurts to refresh the basics!

Cibils Thomas

1.0

Reviewed Sep 13, 2015

Too short, too easy, too costly. Beautiful picture, beautiful title, but low content.

Christy Benjamin

1.0

Reviewed Aug 3, 2017

The instructor should have taken us through the assignment step by step instead of the peer-review format. Lots of information repeat but almost no real life example/role play/videos.

BoXiang Wang

1.0

Reviewed May 7, 2020

Bad course. The quiz is totally irrelevant to the topic. I don't like waiting for 8 hours to take another quiz. It's completely stupid and ridiculous.

ANDRE CONRADO DE BRITO

1.0

Reviewed Apr 12, 2019

The course is really not clear and objective, and the quiz is asking content that is not in classes.

DINAH NITA TEINOR

5.0

Reviewed Oct 26, 2018

Great class and content. I can’t wait to apply in real life situations. Thank you.

usamadar dar

5.0

Reviewed Oct 9, 2018

A lot of information regarding the negotiation. very good subject and informative.

Martin Sierra

5.0

Reviewed Jan 5, 2019

I enjoyed this course. I would like to recommend it. Regards

Mayrine French

5.0

Reviewed Nov 18, 2018

Excellent skill builder! Priceless in my profession!

Abdelmohimen Hemdan

5.0

Reviewed Oct 27, 2018

amazing course for life and working

Dũng Nguyễn Đăng Tuấn

4.0

Reviewed Dec 14, 2018

Simple, short but very informative course, hope that Instructors can add more practical scenarios to test what I've learned

Mohamed Hany

1.0

Reviewed Sep 5, 2015

The Instructor doesn't give enough info about principles and her presentation skills are very week,the studying material also are very poor

Chairman Mwangi

5.0

Reviewed Nov 15, 2020

This is such a perfect course for negotiations generally in business as well in every other aspect of life .It teaches of so many key things in life including listening skills amongst others

Anoop Gopalakrishnan

5.0

Reviewed Jan 30, 2018

I am new to Coursera and this is my first course. I found it very helpful in the current area of work. The detailing is good and the concepts are practicable.

Aura Mases Tortosa

5.0

Reviewed Aug 29, 2017

Great course!! Easy to follow and at the same time provides you with a lot of information. Good examples of every new concept and a great teacher.