IBM

Capstone: Integrated Sales Excellence

IBM

Capstone: Integrated Sales Excellence

Rodrigo Seruya Cabral
Starweaver

Instructors: Rodrigo Seruya Cabral

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Gain insight into a topic and learn the fundamentals.
Advanced level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Advanced level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Execute B2B technology sales cycles through prospecting, qualifying, presenting, negotiating, and closing customer deals.

  • Design territory strategies using market analysis, account segmentation, and planning to maximize coverage and opportunities.

  • Orchestrate multi-channel prospecting and consultative needs assessments to generate pipeline and position value-driven solutions.

  • Navigate negotiations, close deals, and develop resumes, interview skills, and job search strategies for sales careers.

Details to know

Shareable certificate

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Assessments

20 assignments¹

AI Graded see disclaimer
Taught in English

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This course is part of the IBM Sales Representative Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from IBM

There are 6 modules in this course

In this module, you will master the strategic foundation of sales success: territory and account planning. You will learn to analyze market data, segment territories effectively, and prioritize accounts based on potential value. Through hands-on practice with real market scenarios, you will develop skills in TAM/SAM/SOM analysis, account scoring, and strategic planning. The module emphasizes practical application using CRM systems and AI tools to build actionable territory plans that can be applied across any B2B technology sale.

What's included

5 videos10 readings3 assignments2 plugins

In this module, you will execute sophisticated prospecting campaigns across multiple channels. You will master the integration of AI tools for lead research, craft personalized outreach sequences, and qualify prospects effectively. Through practical application, you will build email templates, call scripts, and social selling strategies while learning to orchestrate campaigns that generate qualified meetings. The module emphasizes real-world execution using the tools and techniques from previous courses, adapted for the cybersecurity market.

What's included

5 videos10 readings4 assignments3 plugins

In this module, you will master consultative selling through advanced discovery techniques and solution positioning. You will learn to conduct deep needs assessments that uncover business pain, quantify impact, and build urgency for change. Through hands-on practice with discovery frameworks and presentation tools, you will develop skills in articulating value propositions and delivering compelling demonstrations. The module emphasizes connecting customer challenges to specific solutions while building ROI justification.

What's included

5 videos10 readings4 assignments3 plugins

In this module, you will master the critical endgame of sales: handling objections, negotiating win-win agreements, and expanding customer relationships. You will learn advanced techniques for addressing concerns, structuring negotiations, and closing deals professionally. Through realistic scenarios, you will practice overcoming common objections, negotiating terms, and identifying expansion opportunities. The module emphasizes building long-term customer success while achieving revenue targets.

What's included

5 videos10 readings4 assignments3 plugins

In this module, you will synthesize all skills developed throughout the certificate program in a comprehensive sales simulation. You will execute a complete B2B sales cycle for SafeGuard Business Insurance, from initial territory planning through deal closure, creating professional deliverables that demonstrate your readiness for real-world sales roles. The project showcases your ability to integrate traditional sales skills with modern AI tools in a realistic business scenario.

What's included

2 readings1 assignment1 peer review

In this bonus module, you will equip yourself with practical tools and strategies for launching or advancing your sales career. You will learn to create compelling resumes and LinkedIn profiles that highlight your new skills, master sales-specific interview techniques such as role-plays and mock calls and develop strategies for networking within the sales community. The module provides guidance on evaluating different sales roles, understanding compensation structures, and negotiating job offers. Through hands-on exercises and practical resources, you will build the confidence needed to pursue entry-level sales positions successfully.

What's included

10 videos13 readings4 assignments3 plugins

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Rodrigo Seruya Cabral
1 Course250 learners
Starweaver
576 Courses1,183,789 learners

Offered by

IBM

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Frequently asked questions

¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.