In the world of project management, we are obsessed with tools, timelines, and budgets. We have Gantt charts for every phase, dashboards for every metric, and software for every task. Yet, with all this structure, why do so many projects still descend into chaos? Why do teams end up misaligned, stakeholders become frustrated, and critical risks get missed until it is too late?.
Communication Protocols for Project Success
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Communication Protocols for Project Success
This course is part of Advanced Project Operations & Automation Specialization
Instructor: LearningMate
Included with
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
Design and implement communication protocols to improve team alignment, manage stakeholder expectations, and drive predictable project success.
Skills you'll gain
- Business Communication
- Performance Metric
- Communication Planning
- Project Management Software
- Expectation Management
- Communication Strategies
- Performance Reporting
- Stakeholder Management
- Communication
- Performance Measurement
- Process Improvement
- Project Management Life Cycle
- Strategic Communication
- Key Performance Indicators (KPIs)
- Project Documentation
- Stakeholder Communications
- Service Level Agreement
- Standard Operating Procedure
Details to know
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Recently updated!
December 2025
Taught in English
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This course is part of the Advanced Project Operations & Automation Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
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There are 3 modules in this course
This module establishes the "why" and "what" behind communication protocols. Learners will discover how undocumented and inconsistent communication practices lead to project failure, using the Healthcare.gov case study as a prime example. They will then learn the foundational components of a strong communication policy, including standardized channel-naming conventions and response-time agreements, and take the first steps in building their own.
What's included
1 reading2 assignments
This module focuses on the principle that "what gets measured gets managed." Learners will understand the importance of tracking communication metrics to validate the effectiveness of their protocols. They will learn how to identify key performance indicators (KPIs), such as average response time, and practice calculating these metrics to quantify improvements in team efficiency.
What's included
1 reading2 assignments
In this final module, learners will synthesize their knowledge to create a comprehensive Communication Protocol Playbook. They will learn how to document and report on their implemented protocols and the resulting performance improvements. Using the UK's NHS IT failure as a cautionary tale, the module emphasizes the importance of clear reporting and stakeholder communication to ensure new standards are adopted and maintained.
What's included
1 reading1 assignment
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