Conecta de forma efectiva con los clientes de retail

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Conecta de forma efectiva con los clientes de retail

Instructor: Claudia Sánchez

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1 module

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

1 module

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Comunicarte de manera asertiva cuando atiendes clientes del sector retail.
Conocer las garantías y derechos de los consumidores en retail.

Skills you'll gain

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Assessments

1 assignment

Taught in Spanish

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There is 1 module in this course

Aprende a comunicarte asertivamente cuando atiendes clientes en el sector retail. Este curso es ideal para quienes buscan fortalecer su desempeño en la atención al cliente en el sector retail. A lo largo del curso, desarrollarás habilidades para manejar la comunicación no verbal, conocerás en profundidad las garantías y derechos de los consumidores, y aplicarás procedimientos que mejoran la calidad del servicio en retail. Esto te permitirá optimizar cada interacción con los clientes, resolver reclamaciones con mayor eficiencia y elevar la satisfacción del cliente.

¿Sabías que, de cada 100 clientes atendidos en un día, 40 de ellos reciben información incorrecta o son mal gestionados? Esto se debe a la falta de acceso a información precisa sobre áreas, productos, garantías y procesos de la compañía. Sin embargo, estas cifras pueden reducirse significativamente al mejorar el manejo de la información y la comunicación. Además, controlar cómo hablamos y utilizamos nuestros gestos, miradas y manos al interactuar con los clientes puede prevenir malentendidos y mejorar su experiencia. En este curso, aprenderás a gestionar eficazmente tu comunicación verbal y no verbal, además de conocer las garantías y derechos que tienen los consumidores.

What's included

4 videos9 readings1 assignment

4 videos Total 12 minutes

Bienvenida 1 minute
Comunicación verbal y no verbal 4 minutes
Garantías en el sector retail 4 minutes
Derechos del consumidor 3 minutes

9 readings Total 90 minutes

Antes de empezar 10 minutes
Comunicación verbal y no verbal 10 minutes
Conclusiones Microbit 1 10 minutes
Checklist de gestión de reclamos 10 minutes
Conclusiones Microbit 2 10 minutes
Nociones básicas sobre las garantías 10 minutes
Conclusiones Microbit 3 10 minutes
Apuntes del Bit 10 minutes
Material complementario 10 minutes

1 assignment Total 30 minutes

Prueba final 30 minutes

Instructor

Claudia Sánchez

UBITS

2 Courses 859 learners

Offered by

UBITS

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