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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,176 ratings

About the Course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required....

Top reviews

AA

Mar 18, 2018

Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.

SG

Apr 19, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

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176 - 200 of 303 Reviews for Conflict Resolution Skills

By WEJDAN G A A

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Feb 28, 2026

دورة جميله

By Chanh N N

•

Jan 20, 2025

good skill

By Fernando G

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Oct 30, 2024

Exceletene

By Sandeep S

•

Jun 14, 2020

Excellent!

By JhoryAnne N

•

Dec 6, 2015

Thank you.

By Vinod P

•

Feb 10, 2026

excellent

By Lucas F M d O

•

Nov 12, 2025

Muy bueno

By Yicel G

•

Sep 9, 2024

excelente

By Iroka O P

•

Sep 5, 2023

Excellent

By Bilal B S

•

Aug 20, 2023

excellent

By IRIS M V M

•

Jun 17, 2022

Excellent

By Ratan K J

•

May 19, 2020

Very good

By Adel Y A A

•

Jan 6, 2020

Very Good

By Ebenezer A L

•

Dec 21, 2018

Educative

By Paulina T

•

Jun 1, 2017

Loved it!

By Marcela P

•

Jun 18, 2016

Very good

By Arturo A D

•

Feb 14, 2026

perfecto

By Amy B C

•

Jul 8, 2021

Perfect!

By Zahraa M

•

Apr 17, 2021

good job

By JORY I M A J I M A

•

Oct 20, 2025

جيد جدا

By Fachri M

•

May 9, 2025

Amazing

By Dhruba J D

•

Apr 26, 2020

Awesome

By MASHAEL A

•

Feb 16, 2026

Thanks

By MOHD A

•

Feb 15, 2026

ممتازة

By HAMAD M

•

Feb 10, 2026

لايوجد