As a customer service representative, you're expected to handle every customer that comes your way. To be effective, you need not only knowledge of the products or services your company sells, but also people skills that will help you interact with customers in a positive and professional manner. Your level of product or service knowledge may enable you to understand and resolve problems, but without understanding how to properly interact with customers, you can't truly serve the customer. In this course, you will apply important principles and skills you can use as a customer service professional.
Excellence in Customer Service (Advanced)
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Gain insight into a topic and learn the fundamentals.
7 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
In this course, you will refresh and expand your customer service skill set.
Skills you'll gain
- Needs Assessment
- Organizational Skills
- Customer Complaint Resolution
- Cross Selling
- Sales Support
- Team Leadership
- Leadership
- Workflow Management
- Customer Support
- Customer Communications Management
- Greeting Customers
- Verbal Communication Skills
- Customer and Client Support
- Conflict Management
- Stress Management
- Sales Strategy
- Communication
- Customer experience improvement
- Customer Service
- Active Listening
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
January 2026
Assessments
1 assignment
Taught in English
See how employees at top companies are mastering in-demand skills
There are 6 modules in this course
You're an experienced customer service professional who is looking to expand your skill set. First, you'll want to be sure you're effectively using fundamental customer service skills and knowledge. In this lesson, you will apply customer service foundations.
What's included
1 reading5 plugins
You've assessed customer service basics and developed interpersonal skills. Now it's time to acquire techniques that help you be more organized and effective. In this lesson, you will manage your workflow.
What's included
5 plugins
You've learned methods of managing your workflow by handling simultaneous customer contacts, applying organizational skills, and managing individual stress. Now, you'll develop approaches to determine how to deliver satisfied customers. In this lesson, you will take care of customers.
What's included
8 plugins
You've taken care of customers by assessing their needs, diagnosing and resolving their problems, and encouraging them to purchase products or services that meet their needs. Now, it's time to address difficult customer service scenarios. In this lesson, you will deal with challenging customer interactions.
What's included
8 plugins
You've developed customer service skills that enable you to manage your workflow, take care of customers, and deal with challenging customer interactions. Now it's time to develop skills that will enable you to lead your team. In this lesson, you will progress to leadership.
What's included
5 plugins
You'll wrap things up and then validate what you've learned in this course by taking an assessment.
What's included
1 assignment1 plugin
Instructor
Offered by
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Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
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More questions
Financial aid available,