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Learner Reviews & Feedback for Introduction to Customer Service by CVS Health
346 ratings
About the Course
The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community.
By the end of the course, you will be able to:
- Create positive interactions with customers
- De-escalate conflict with customers
- Process retail transactions in real-world situations
- Describe the different roles in retail customer service
No prior experience in customer service is necessary to be successful in this course.
Top reviews
CP
Aug 11, 2025
Found this course to be well thought out and easy to understand.
BA
Feb 20, 2024
Some of the questions were word ackwardly which made answerering some what difficult because there could be two right answers but you could only pick one.
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