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Universidad de Palermo
Introduction to Tourism and Hospitality
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Universidad de Palermo

Introduction to Tourism and Hospitality

Vanesa Cerdán

Instructor: Vanesa Cerdán

4,988 already enrolled

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4 modules
Gain insight into a topic and learn the fundamentals.
4.4

(46 reviews)

Beginner level

Recommended experience

Recommended experience

Beginner level

No prior experience needed.

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

4 modules
Gain insight into a topic and learn the fundamentals.
4.4

(46 reviews)

Beginner level

Recommended experience

Recommended experience

Beginner level

No prior experience needed.

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
  • About
  • Modules
  • Recommendations
  • Testimonials
  • Reviews

What you'll learn

  • You will recognize the importance of the link between the tourist and the natural, socioeconomic and cultural environment.

  • You will learn the technical language of the sector.

  • You will understand the properties of transportation, hospitality and gastronomic services companies as part of the tourism in digital environments.

Skills you'll gain

  • Market Analysis
  • Market Trend
  • Socioeconomics
  • Corporate Sustainability
  • Environmental Issue
  • Hospitality
  • Consumer Behaviour
  • Culture
  • Economics
  • Supply And Demand
  • Digital Transformation
  • Economic Development
  • Environment and Resource Management

Details to know

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Assessments

13 assignments

Taught in English

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There are 4 modules in this course

Tourism is one of the most motivating activities for any person. It fills us with enthusiasm, with the desire to get to know new places and establish new bonds. The trip begins long before we start it: when we dream about it, when we imagine ourselves visiting places, tasting flavors, getting to know new cultures. In it we enjoy, investigate, discover and above all, we are amazed with experiences to be revealed. “Once a year go somewhere you've never been before” (Dalai Lama), is one of the phrases that surely awakens in us the desire to take a trip soon to unveil new directions.

In this online course we will analyze the main characteristics of this phenomenon. The concepts of tourism and hospitality will allow us to address the relevance they have on the economy, culture and environment worldwide. You will learn the importance of incorporating good practices in tourism and hospitality; respecting cultural diversity, the environment, tangible and intangible heritage, and thus generate a conscious and sustainable tourism. Course objectives: - Understand the complexity of the tourism phenomenon. - Recognize the importance of the interrelationship between the tourist and the natural, socioeconomic and cultural environment. - Understand the characteristics of transportation, hotel, and gastronomic services companies as an integral part of the tourism system, in digital environments. - To learn the specific technical language of the sector. - Identify techniques, strategies and frameworks for action to achieve sustainable tourism development.

In the first module we will approach the notions of tourism and hospitality. Types and classification. The tourist and his motivations: Why do we like to travel? The history of tourism and hospitality: origin and evolution.

What's included

2 videos5 readings3 assignments3 discussion prompts

2 videos•Total 11 minutes
  • Welcome to the course•6 minutes
  • What drives us to Travel?•4 minutes
5 readings•Total 70 minutes
  • Course methodology and evaluation•10 minutes
  • Why is tourism so important?•15 minutes
  • The History of Hospitality•20 minutes
  • Origin and Evolution of Tourism•20 minutes
  • End of Week 1•5 minutes
3 assignments•Total 70 minutes
  • Formative quiz: Definitions of tourism and Hospitality•20 minutes
  • Formative quiz: Historical Evolution of Tourism•20 minutes
  • Summative quiz: Tourism and hotel concepts•30 minutes
3 discussion prompts•Total 90 minutes
  • Tourism, much more than taking a trip•30 minutes
  • Hospitality and Tourism•30 minutes
  • Landing towards new ideas: We invite you to reflect on the concepts learned•30 minutes

This week we will develop tourism supply and demand, tourism service and product, seasonality, travel flows, tourist behavior and profile. We will also look at the economic contribution of tourism to local development, and the implications of the hotel sector in the economy and the challenges it presents.

What's included

3 videos4 readings3 assignments3 discussion prompts

3 videos•Total 8 minutes
  • Tourism as a Socio-Economic Phenomenon •3 minutes
  • Tourism and Local Development•3 minutes
  • “When I Travel, I Choose…” How are Tourism Flows Born?•1 minute
4 readings•Total 65 minutes
  • Economic Development and Hospitality•20 minutes
  • Supply and Demand in the Tourist Sector•20 minutes
  • Tourism Seasonality•20 minutes
  • End of Week 2•5 minutes
3 assignments•Total 70 minutes
  • Formative quiz: Global tourism as a factor of development. Tourism growth and economic development•20 minutes
  • Formative quiz: Tourism market. Complexities of the tourism sector•20 minutes
  • Summative quiz: Tourism as a socioeconomic phenomenon and service activity. Components of the tourism market•30 minutes
3 discussion prompts•Total 90 minutes
  • Social and economic practice of tourism. Our behavior at the destination matters•30 minutes
  • Tourism product or service?•30 minutes
  • To travel? I only choose beach destinations•30 minutes

In this module we will address the new tourism habits and consumption, the emerging tourism destinations. We will also analyze the characteristics of the new forms of tourism and digital transformation as a differential value within the tourism sector.

What's included

3 videos4 readings3 assignments3 discussion prompts

3 videos•Total 12 minutes
  • Techonological Changes and New Ways of Doing Tourism•3 minutes
  • Creative Accommodation Proposals•3 minutes
  • The Digital, Intelligent and Sustainable Transformation of Tourism•5 minutes
4 readings•Total 60 minutes
  • New Profiles and Alternatives in Tourism•20 minutes
  • Life Cycle of a Tourist Destination. What are Emerging Tourist Destinations?•20 minutes
  • Conclusion•10 minutes
  • End of Week 3•10 minutes
3 assignments•Total 70 minutes
  • Formative quiz: Technological changes and new ways of doing tourism •20 minutes
  • Formative quiz: Conclusion•20 minutes
  • Summative quiz: Conclusion•30 minutes
3 discussion prompts•Total 110 minutes
  • Landing at home, but planning a new destination•40 minutes
  • One click away from starting the trip•40 minutes
  • Conscious tourism, the only possible path•30 minutes

In this last module we will look at climate as a travel preference factor. In turn, we will delve into the negative impacts of tourism and the environment, and the recommendations of the United Nations to the tourism sector. On the other hand, we will review the requirements necessary to practice sustainable tourism and the importance of tourism in the ecological footprint.

What's included

3 videos5 readings4 assignments3 discussion prompts

3 videos•Total 10 minutes
  • Welcome to Week 4•3 minutes
  • Effects on Tourism Demand Due to Global Warming •4 minutes
  • Sustainable Development Goals•2 minutes
5 readings•Total 85 minutes
  • Global warming and its effects on tourism. Davos declaration•20 minutes
  • Tourism Planning and Heritage Conservation•20 minutes
  • Summary of Week 4•10 minutes
  • Tourism and hospitality - Notes towards the end of the journey•15 minutes
  • End of the course•20 minutes
4 assignments•Total 100 minutes
  • Formative quiz: Tourism and climate change•20 minutes
  • Formative quiz: Towards a horizon of sustainable heritages•20 minutes
  • Summative quiz: Tourism and global warming: adaptation and mitigation. Heritage sites and sustainable tourism•30 minutes
  • Summative quiz: Final evaluation•30 minutes
3 discussion prompts•Total 120 minutes
  • Climate and location impact travel industry•40 minutes
  • Effects on tourism demand due to global warming•40 minutes
  • Carbon footprint and the role of tourism•40 minutes

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4.2 (15 ratings)
Vanesa Cerdán
Vanesa Cerdán
Universidad de Palermo
1 Course•4,988 learners

Offered by

Universidad de Palermo

Offered by

Universidad de Palermo

La Universidad de Palermo es una universidad global ubicada en el corazón de Buenos Aires, Argentina, y reconocida como una de las universidades más innovadoras de América Latina. Ofrece carreras y programas en modalidad online, presencial y combinada. Su comunidad académica está compuesta por estudiantes que provienen de 51 países diferentes. Es distinguida consistentemente en diferentes rankings internacionales: #1 en América Latina entre las universidades menores a 50 años. QS Top 50 under 50 2021. #1 en América Latina en el indicador de estudiantes internacionales. QS World University Ranking 2021 #1 en Argentina y top 5 en America Latina. QS Global MBA Rankings 2020 Top 3 en America Latina en Arts & Design. QS World University Ranking, by Subject 2020. www.palermo.edu

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Learner reviews

4.4

46 reviews

  • 5 stars

    63.04%

  • 4 stars

    21.73%

  • 3 stars

    8.69%

  • 2 stars

    4.34%

  • 1 star

    2.17%

Showing 3 of 46

M
MM
5

Reviewed on Apr 17, 2025

I had an amazing class from Universidad de Palermo, great learning for a greater career Development . Thank You

Y
YR
4

Reviewed on Feb 28, 2025

Some questions appeared in Spanish, and sometimes it was a bit rough to grasp important points in the texts, but otherwise very interesting things covered! Had a fun time :)

D
DC
5

Reviewed on Oct 18, 2024

This introduction course provides a typical understanding of tourism industry for the beginners. Well planned and designed.

View more reviews
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