This course examines how modern digital marketing integrates technology, creativity, and analytics to shape discovery, competition, and customer experience across digital and physical channels. Through a progression from foundational strategy to content, ecosystem integration, and artificial intelligence, the course explores how brands build trust, deliver value, and drive measurable growth in the contemporary digital marketplace.

Digital Marketing: Customer Engagement Strategy

Digital Marketing: Customer Engagement Strategy
This course is part of Digital Marketing Specialization

Instructor: Nathan Yang
141,966 already enrolled
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What you'll learn
Understand how digital technologies, data, and consumer behavior jointly shape modern marketing strategy
Learn to design content that is discoverable, shareable, and optimized for both humans and algorithms
Analyze the role of influencers, communities, and creators in building brand authenticity and trust
Examine how artificial intelligence transforms customer experience, personalization, and service delivery
Skills you'll gain
- Content Strategy
- Customer Engagement
- Digital Marketing
- Marketing Strategy and Techniques
- Social Media Marketing
- Artificial Intelligence
- Data Visualization
- Search Engine Optimization
- Data Collection
- MarTech
- Loyalty Programs
- Marketing Communications
- Data Analysis
- Paid media
- Content Creation
- Analytics
- Marketing Psychology
- Customer experience strategy (CX)
- Consumer Behaviour
Tools you'll learn
Details to know

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There are 4 modules in this course
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Build toward a degree
This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹
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Reviewed on Jan 30, 2016
Excellent information and presented in an easy-to-understand format. My only reason for not giving this course five stars was how many examples and details were out of date and not current to today.
Reviewed on Feb 19, 2016
I really think this is the best Introduction for any beginner who needs to start learning about Digital Analytics. Thank you Prof Kevin for all the information and resources you provided us !
Reviewed on Oct 9, 2019
Very interesting. Kevin explains things really well and introduces complex concepts clearly. I learned a lot from the peer review process -- seeing how other students respond to the exercises.

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