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Negotiation & Deal Closure

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Coursera

Negotiation & Deal Closure

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Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

7 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

7 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Prepare structured negotiation plans for complex B2B sales discussions.

  • Apply negotiation strategies to manage pricing, value, and stakeholder expectations.

  • Respond effectively to objections and competing proposals during negotiations.

  • Reach mutually beneficial agreements whilemaintainingstrong client relationships.

Details to know

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Recently updated!

April 2026

Assessments

14 assignments¹

AI Graded see disclaimer
Taught in English

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This course is part of the B2B Sales Negotiation: Leveraging AI Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
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  • Gain a foundational understanding of a subject or tool
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There are 9 modules in this course

This module builds deep diagnostic capability. You will shift from reactive objection handling to structured root-cause analysis. Through guided coaching, conceptual learning, applied reflection, and practice testing, you strengthen your ability to identify underlying business drivers behind buyer resistance.

What's included

2 videos1 reading1 assignment

This module transitions from analysis to structured solution design. You construct a repeatable objection-resolution matrix and apply it to realistic buyer concerns, reinforcing structured problem-solving and negotiation precision.

What's included

1 video1 reading2 assignments

In this module, you will build the structured preparation habits required for effective enterprise negotiations. Rather than relying on instinct or relationship pressure, you will learn how disciplined preparation protects leverage before the conversation begins. Using a realistic enterprise renewal scenario, you will define a target outcome, establish a clear stop-price, articulate your BATNA, and design conditional trade-offs that exchange value rather than giving it away. You will also explore how service add-ons can function as non-monetary value levers during negotiation. By the end of the module, you will understand how a structured negotiation plan clarifies your position, strengthens anchoring confidence, and reduces reactive discounting during high-stakes discussions.

What's included

2 videos1 reading2 assignments

In this module, you will learn how to evaluate negotiation performance through structured debriefing rather than intuition. Instead of relying on impressions of whether a call “felt strong,” you will analyze observable negotiation behaviors such as anchoring clarity, silence discipline, and concession timing. Working from a recorded enterprise renewal negotiation, you will practice identifying the opening anchor, evaluating moments of productive silence, and detecting early discounting that may weaken leverage. By applying a structured debrief checklist, you will learn how to separate strategic concessions from reactive ones and identify specific adjustments that can strengthen your future negotiations.

What's included

2 videos2 readings2 assignments

In this module, you’ll build a margin-protective opening strategy for price negotiations. You’ll learn how to set a credible anchor, frame a controlled bracket range, and pace concessions strategically so you can avoid large early discounts and guide the negotiation toward a close near your target margin.

What's included

2 videos1 reading1 assignment

In this module, you will break down a negotiation transcript to spot where margin leaked through fast or unearned concessions. You will tag each concession, map margin movement, identify the first avoidable give, and choose the right non-price trade to protect margin—then prove mastery with a final graded assessment.

What's included

1 video1 reading2 assignments

In this module, you will develop the ability to confidently apply the summary-then-choice closing technique. You will practice recapping agreed benefits and presenting two clear implementation timelines to guide prospects toward a decision. Through guided scripting and applied scenarios, you build fluency in shifting the conversation from hesitation to commitment.

What's included

2 videos1 reading1 assignment

In this module, you will focus on evaluating the effectiveness of the summary-then-choice technique by tracking results across five deals. You will calculate close-rate performance, compare outcomes against your historical baseline, and prepare a concise pipeline review summary to report measurable improvement.

What's included

2 readings2 assignments

In this project, you will develop and apply a structured negotiation strategy for a complex B2B sales opportunity. You will analyze client objections, prepare a negotiation plan, and align your approach with stakeholder priorities and deal dynamics. You will define your negotiation boundaries, including objectives, alternatives, and trade-offs, while also preparing to handle pricing discussions and protect deal value. As part of this work, you will demonstrate how a pricing tactic such as anchoring or bracketing would be executed in a short negotiation exchange. You will adapt your approach based on stakeholder needs and develop a strategy to guide the deal toward agreement. You will also debrief negotiation performance by comparing outcomes against your original plan and evaluating effectiveness using close-rate evidence across five deals against a baseline. This project reflects real negotiation scenarios where sales professionals must balance competing priorities, respond to pressure, execute pricing tactics, and make data-informed decisions that influence both outcomes and relationships. It focuses on integrating negotiation planning, execution, evaluation, and decision-making into a cohesive deal strategy.

What's included

2 readings1 assignment

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¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.