This course is designed for new frontline supervisors stepping into leadership roles for the first time. In 20 concise, 90-second videos, you will practice essential leadership skills that help you shift from peer to supervisor with confidence. The course emphasizes practical tools for building trust, communicating with clarity, and guiding teams through daily challenges. You’ll learn how to balance authority with approachability, manage former peers effectively, and use feedback and influence strategies to improve team performance. With a focus on emotional intelligence, accountability, and professional judgment, the course equips you to handle pressure while supporting both team and personal growth. Whether you are leading on the shop floor, in customer service, or in operations, you’ll leave with actionable routines for your first 30 days as a new supervisor.
Recommended experience
What you'll learn
Transition effectively from peer to supervisor with confidence and clarity.
Build trust and credibility through strong communication and leadership relationships.
Apply feedback, listening, and influence strategies to lead individuals and teams.
Demonstrate emotional intelligence, accountability, and professional judgment under pressure.
Skills you'll gain
- Mentorship
- Emotional Intelligence
- Accountability
- Leadership
- Leadership and Management
- Constructive Feedback
- Rapport Building
- People Development
- Coaching
- Delegation Skills
- Teamwork
- Trustworthiness
- Initiative and Leadership
- Communication
- Employee Coaching
- Influencing
- Team Management
- Ethical Standards And Conduct
- Professional Development
- Supervision
Details to know
Add to your LinkedIn profile
September 2025
1 assignment
See how employees at top companies are mastering in-demand skills
There are 2 modules in this course
In this course, you’ll explore the essential skills that shape your transition from peer to supervisor. You’ll decode the mindset shifts needed to move from teammate to leader, how to build trust and credibility in your first interactions, and how communication tools can prevent early missteps. With practical strategies rooted in real-world leadership challenges, you’ll master frameworks for giving feedback, listening with impact, and influencing without micromanaging. You’ll also develop emotional intelligence and accountability skills to guide your team under pressure and learn how to establish routines that set the tone for your first 30 days. By the end, you’ll be equipped to lead former peers with confidence, build strong team relationships, and create a leadership style grounded in clarity, care, and results.
What's included
1 reading1 plugin
In this module, you’ll explore the core skills and mindset shifts required to thrive as a first-time supervisor. You’ll examine how to transition from peer to leader with confidence, avoid common early mistakes, and build credibility through trust and communication. You’ll learn how to use influence, feedback, and emotional intelligence to guide your team, foster accountability, and handle challenges with clarity and care. Finally, you’ll apply strategies to coach individuals, share leadership responsibilities, and establish routines that set the tone for long-term success.
What's included
19 videos1 assignment
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Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.
More questions
Financial aid available,