As you talk with customers early on, developing storyboards and scenarios help. They are easily communicable to both the customer and later to developers and work in all software development lifecycles. Mockups and prototypes can also be used- CAREFULLY. Here we explain these concepts along with their large benefits and dangers.

In understanding the system to be and the system that was, existing knowledge of the domain and current scenarios needed are helpful. These can be related back to models. This lesson discusses knowledge that can be obtained, from what resources, and how that can be mapped to existing models for help in further elicitation.

Knowledge of the system-as-is and the system-to-be can be obtained through interviews. While the concept of conducting an interview seems easy overall, an efficient and effective interview is challenging to conduct. Here we'll talk about guides to meeting effectiveness and guidelines for conducting a useful interview, specifically for determining what the stakeholder has and needs.