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Soft skills for clinicians: Communication

Soft skills for clinicians: Communication

This course is part of multiple programs.

Instructor: Martine Abboud

Included with

Learn more

3 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

No prior experience required

4 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

No prior experience required

4 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Communicate clearly and empathetically with patients, families, and teams.
Handle difficult conversations and deliver challenging news under pressure.
Give constructive feedback and manage resistance professionally.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

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Build your subject-matter expertise

This course is available as part of

When you enroll in this course, you'll also be asked to select a specific program.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 3 modules in this course

In CREO Soft Skills for Clinicians: Communication Course, you will learn practical techniques to communicate clearly and empathetically with patients, families, and colleagues, even under pressure.

The course covers communication fundamentals, styles and channels, and the role of nonverbal signals in building trust and reducing misunderstandings. You’ll also practice high-stakes situations such as delivering challenging news, navigating difficult conversations, staying calm in tense moments, and giving constructive feedback while handling pushback. By the end of the course, you will be able to communicate with greater clarity, confidence, and professionalism to support patient safety, stronger relationships, and better teamwork.

Module details

This module builds the core communication skills clinicians need to create trust, reduce misunderstandings, and support better clinical outcomes especially in fast-paced, high-pressure settings. You’ll explore how meaning is conveyed beyond words, how interpretation can shift under stress, and how to maintain the right professional distance by balancing empathy with neutrality. Using the Four Foundational Forces of Clinical Interaction, you’ll learn a practical way to structure patient and team conversations, manage expectations, and communicate clearly in sensitive moments.

What's included

5 plugins

This module turns communication into a practical clinical skill you can apply in everyday interactions with patients, families, and colleagues. You’ll start by defining what communication really is and how different styles, channels, and nonverbal cues shape understanding. You’ll then focus on high-stakes moments in care sharing challenging news, handling difficult conversations, staying calm under pressure, and knowing what to do after a conversation ends. The module also builds your ability to give constructive feedback with the right tone, respond to pushback, and handle resistance so you can protect relationships while maintaining standards of care and teamwork.