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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
160,520 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

EO

Jul 19, 2022

The Course is great. I've been a Systems Administrator for the past six years but decided to take this as a refresher and I'm truly refreshed with new ideas and important tools. Can't be happy enough!

JB

Aug 3, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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3151 - 3175 of 10,000 Reviews for Technical Support Fundamentals

By GOBINDA C D

May 27, 2020

It was a really good experience with Google IT Support professional Course. I am learning a lot of things from here and I believe that it will be more benefited to me accomplished my career goal.

By PENUGONDA V

May 12, 2020

This is the best course for the beginner to gain good knowledge in the world of IT .i'm very thankful to Coursera and each and every instructor in this course to help me to complete this course

By Drake M

May 6, 2020

Very thorough course which helped me to gain a refresher of skills I've already known, and also teach me some skills I've never known about. Would recommend to anyone seeking a job in this field.

By Mohammad T A

May 3, 2020

Woooah .... it was great and Amazing !! The instructors were really good and the knowledge delivery was super understanding. I loved my journey till here, and looking forward to the next lessons!

By Dwight C

Mar 25, 2020

Great content through the course, which I honestly I was going to a University and learned more through this course so far in a few weeks than I did going through two semesters at the University.

By Gabriel M

Jan 11, 2020

Good course on the technical support fundamentals. This course covers just enough to explain the objectives of support fundamental and what a technician can expect to be doing in a support role.

By Rodrigo R

Oct 2, 2019

After 10 years of experience It was pretty impressive to go back to study and take this course. For the most part is an excellent resource and provide with the right tools for an enriched class.

By Deleted A

Sep 9, 2019

What the amazing journey so far that I been through for this course. There is so more stuff to learn for this course that I certainly didn't know about it. Thank you so much for this opportunity.

By Jennifer L L

Jul 9, 2018

I learned a lot and refreshed some skills I already had. This course was easy to navigate. Also it was nice to see how far along in the course I was, and to see how much farther until I finished.

By David H

May 31, 2018

This does a great job at what it does - teaching fundamentals.

If someone from a background light on computers wanted to learn a great deal in easy to manage segments, this is definitely for them.

By Joel S

Mar 5, 2018

This course is very well made, easy to follow, even for people who have no background on computers and IT, this course will take you from the very beginning to a new level on your IT development.

By Muhammed M

Jul 14, 2025

This taught me how to built a PC, identify parts, learn what network and the internet is, how to get an IT job, and how I can help and support others having problems with technology and devices.

By Gil S C

Feb 5, 2025

Congratulations for the awsome content of this course!! I am grateful to Coursera for supporting my study goals untill now... That giving, make me believe in a better world and society. Super!!

By Nicholas S

Sep 30, 2023

This course was well put together and easy to follow. Very impressed with all of the contributing members to makes this possible. I look forward to exploring more options related to this course!

By Roberto A S M

Feb 21, 2023

Excelente experiencia de aprendizaje. Es el primer curso en línea que termino y a diferencia de los otros que he intentado, me gustó muchísimo la metodología que se adaptaba a mi ritmo y tiempo.

By Pete P

Jan 27, 2023

The course was user friendly and very informative. Every instructor provided the necessary information needed to learn the material and pass each test. I will definitely be taking other courses.

By Taiye E E

Jul 28, 2022

I had a nice time with this fundamentals, this course content was rich and well organised, the Facilitators are Top Nuch. i rate this course 100%.

Thank you for the previlage given to me to learn

By Abdulrahman A A A

May 4, 2022

Hello, Thank you for conducting this completely detailed course from the very beginning to mastering a huge amount of information and very interesting in technology and in everyday working life.

By Grey L

Jan 11, 2022

I took the time to take this course as a refresher. It was great; It was helpful, then I realized I was learning things I did not know and some that I had forgotten. Thank you for the refresher.

By Jennifer Y

Jun 27, 2021

This course was extremely informative and pretty easy to follow. Really appreciated the format of being able to save notes while following along course, made it easier to refer back when needed.

By bahaa g

Apr 18, 2021

كانت الدورة ممتعة للغاية وتعلمت العديد من الأشياء المثيرة حول كيفية عمل الكمبيوتر ، وما هي مكوناته ، وكيف أقوم بتجميعها بنفسي كيف أقوم بإنشاء أنظمة تشغيل مختلفة كيف أحصل على البيانات بطريقة سهلة

By Monica F W L

Mar 1, 2021

Course was very insightful and informative. This course is great for anyone wanting to began a career in the IT profession and for anyone who is working in IT and would like a refresher course.

By Demayi A

Feb 24, 2021

I'm grateful for this course, it helped me reconnecting with learning, I love learning but I hated school but thanks to this course I'm starting to feeling like I wwant to learn again. Thank You

By Ashenafi G

Feb 15, 2021

This course helps me to know the basics of computer, from hardware to software and the basics of operating systems. It also helps how to troubleshot in cases of taking assignments and much more.