This first course helped me learn alot and refresh on a few things I forgot. Although the second course is gonna be a little challenge cause I never done anything with networking.

I have learned a lot already and not just about Technical Support Fundamentals. I am a veteran, trained to pay attention to detail and this course is reminding me to do just that.

This course was a great introduction to technical support fundamentals. Even a complete IT beginner can successfully complete this course and gain a lot of knowledge very quickly.

Greetings from Turkey. This training series provides very good basic information for all beginners who want to step into the IT field and aim to progress at a professional level.

Loved it, despite having a lot of experience in the IT field, I learned a lot of things about troubleshooting and costumer service, and had a deeper look into how computers work.

Muchas gracias por todo el apoyo y conocimiento que me otorgaron para poder comprender mejor sobre este tema y me ayude a futuro con mis conocimientos para ayudar a más personas.

The course is very simple and straightforward you will get in touch with the latest contents i recommend for anyone who is pursuing into IT support would take it as a foundation.

So grateful for this opportunity, and also investing into my future! Thank you Coursera for allowing stay at home moms become something for their children and to succeed in life!

the learning processes were smooth. I love the scenarios used to show example of what to expect in real life. the topics were properly broken down to understandable bits. Thanks.

J'ai adoré ces 6 modules de formation. Cela nous donne une toute bonne base et je suis très motivée pour la suite.

Les modules sont très bien faits et facile à comprendre. Merci.

Thank you for all Google Team about educating , sharing , preparing and spending a lot of effort and time for this course. it is very inspired course for me to pursue IT support.

Very professional well written course. Very introductory, you don't need to know anything about computers to start. This course is a good way to get your foot in the door to IT.

Excellent - a lot of info presented in an easy to follow format, with plenty of chances to learn not only the material, but learn if I am a good candidate for this type of work.

I love how they breakdown something that might seem complicated at a 1st look. I´m very satisfied with the course and Ipm willing to continue my studies with Coursera and Google.

Great course that I found well narrated and in simple English, not overly technical so that anyone could understand - even those who have a hard time with and understanding tech.

Wow, the course content is educative and the instructors are very deep in knowlege when it comes Tech. I will graciously recommend this course to anyone who would like to enroll.

This Course managed to have a perfect balance of being quick while still being in depth. I absolutely would recommend this to anyone interested in begining a career in IT support

Highly valuable information. This course was put together very well. The content was easy to absorb and showed me areas I need to work on. Highly recommend taking this course!

This course is by far well articulated course that I have ever attended. Even though I am half way in but I am already becoming and feeling like an expert in the subject line. :)

Really enjoyed this course and learned a lot from here. The instructors explained everything very well. I recommend this course to everyone who is curious to know about computer.

The course was really good, the way the teachers were puttting themselves to give me the best concept and knowledge. That was a plus. I will look forward to finish up everything.

It was very good I liked the idea of the Dialogue underneath the video definitely helped with note taking. I have a better understanding of what happens "behind the screens" now.

Aprender es algo difícil, pero cuando tienes buenas herramientas y una disciplina en el aprendizaje, puedes lograr muchas metas, solo un paso a la vez, Gracias Google y Coursera.

That was an awesome journey I must say, the course is well explained, taught. I had fun learning something new. Thank you for everything and my respect to those awesome teachers.