Akamai Technologies, Inc.
Akamai Customer Consulting and Support Professional Certificate
Akamai Technologies, Inc.

Akamai Customer Consulting and Support Professional Certificate

Start Your Career in Customer Consulting & Support. Build in-demand skills and gain credentials to go from beginner to job-ready in 4 months or less.

Shadow Farrell

Instructor: Shadow Farrell

Top Instructor

Included with Coursera Plus

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4.7

(50 reviews)

Beginner level

Recommended experience

Flexible schedule
4 months at 10 hours a week
Learn at your own pace
Earn a Certificate
With paid plans
Earn a career credential that demonstrates your expertise
4.7

(50 reviews)

Beginner level

Recommended experience

Flexible schedule
4 months at 10 hours a week
Learn at your own pace
Earn a Certificate
With paid plans

What you'll learn

  • Master the most up-to-date practical skills and knowledge that network operation engineers use in their daily roles.

  • Learn and implement networking technologies such as TCP/IP and DNS to ensure efficient data transmission.

  • Build basic SQL commands for effective data management and data analysis.

  • Develop working knowledge of security management principles and build scripts to manage security incidents.

Details to know

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Taught in English
145 practice exercises

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Professional Certificate - 6 course series

What you'll learn

  • Learners will master basic management of Linux from the command line including file management, operating system management and security.

Skills you'll gain

Linux, File Systems, File Management, Security Controls, Linux Commands, Linux Administration, Command-Line Interface, Virtualization, User Accounts, OS Process Management, Open Source Technology, Unix Shell, Ubuntu, Virtual Machines, System Configuration, Red Hat Enterprise Linux, and Operating Systems
Networking Fundamentals

Networking Fundamentals

Course 226 hours

What you'll learn

  • Learners will master network theory, internet infrasture, basic network security, management and troubleshooting.

Skills you'll gain

Network Troubleshooting, Network Security, Network Protocols, General Networking, TCP/IP, Dynamic Host Configuration Protocol (DHCP), Remote Access Systems, Network Routing, Intrusion Detection and Prevention, OSI Models, Network Model, Virtual Private Networks (VPN), Network Architecture, Wireless Networks, Routing Protocols, Network Routers, Networking Hardware, Network Administration, Network Infrastructure, and Computer Networking

What you'll learn

  • Learners will master basic HTML coding (HTML5) and basic and advanced skills in Cascading Style Sheets (CSS3).

Skills you'll gain

Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), Web Design, HTML and CSS, Web Development, Responsive Web Design, Animations, Web Applications, Web Design and Development, and Front-End Web Development

What you'll learn

  • Students will learn to create and manage relational databases, and to use SQL for data analysis and reporting.

Skills you'll gain

SQL, Relational Databases, Query Languages, Data Manipulation, Database Management, Database Theory, Database Systems, Data Analysis, and Database Design

What you'll learn

  • Students learn basic Python scripting creating and using statements and functions, and interacting with databases, files and web content.

Skills you'll gain

Python Programming, Scripting, Web Applications, MySQL, Data Structures, File Management, Application Development, Software Development Life Cycle, Computer Programming, Database Management, and Program Development
Introduction to IT Security

Introduction to IT Security

Course 622 hours

What you'll learn

  • Students will learn about security and risk management, IAM, cryptography, vulnerability management, and incident response.

Skills you'll gain

Network Security, Incident Response, Cybersecurity, Security Management, Firewall, Risk Management Framework, Authentications, Vulnerability Scanning, Disaster Recovery, Threat Detection, Encryption, Computer Security Incident Management, Mobile Security, Vulnerability Assessments, Identity and Access Management, Public Key Infrastructure, Hardening, Risk Management, Endpoint Security, and Penetration Testing

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Instructor

Shadow Farrell

Top Instructor

Akamai Technologies, Inc.
6 Courses37,738 learners

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (10/1/2024 - 10/1/2025)