Microsoft Cloud Support Associate Professional Certificate

Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.

Gain insights into network infrastructure and monitoring techniques for effective management.

Learn about network security components, approaches, and mitigation strategies.

Gain insight into key aspects of IT security and data management.

Develop an understanding of secure software setup and implementation.

Learn effective strategies for hardware configurations and data backup and recovery.

Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.

Learn how to secure digital communications, optimize network performance, and understand how VPNs work.

Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.

Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.

Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems

Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments

Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

Gain an understanding of the basics and benefits of cloud computing.

Describe various cloud computing models and their practical applications.

Discuss core Azure services, their features, applications, and advanced capabilities.

Gain insight into Azure Compute, covering Virtual Machines, App Service, and Azure Kubernetes Service (AKS).

Explore Azure Networking, including Virtual Networks, Load Balancing, and Routes.

Gain Azure Security knowledge encompassing Identity and Access Management (IAM), Virtual Network Security Groups (NSGs), and Microsoft Sentinel.

Gain insight into Microsoft Entra ID and its function within Azure.

Learn efficient troubleshooting techniques for Microsoft Entra ID-related issues.

Implement identity and access management (IAM) strategies in Azure, including practical implementation insights.

Gain insight into configuring load balancers in Azure to achieve optimal resource distribution.

Learn to implement and manage various types of Azure Storage accounts effectively.

Acquire skills in configuring virtual machines to align with specific workload requirements and troubleshooting virtual network issues efficiently.

Gain insight into the key features of Azure Monitor and its role in resource management.

Learn to configure basic monitoring in Azure to ensure proactive resource management.

Acquire skills in setting up and managing alerts based on diverse conditions and thresholds, facilitating timely responses to critical situations.

Gain insight into implementing effective backup strategies for files, folders, and virtual machines in Azure.

Learn to manage automatic updates and patches.

Learn to implement and enforce compliance policies in Azure cloud environments, including monitoring and auditing Azure resources for compliance.