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GenAI for Marketing and Customer Insights Specialization
Coursera Instructor Network

GenAI for Marketing and Customer Insights Specialization

Transform Marketing with AI-Driven Insights. Master generative AI tools to personalize campaigns and optimize marketing strategies.

Starweaver
Jana Porter
Vinita Silaparasetty

Instructors: Starweaver

Included with Coursera Plus

Get in-depth knowledge of a subject
4.3

(11 reviews)

Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
4.3

(11 reviews)

Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply generative AI tools to create personalized marketing campaigns, analyze customer data, and automate content creation across multiple channels

  • Design AI-enhanced customer journey maps and segmentation strategies that drive engagement and improve conversion rates

  • Implement ethical AI marketing practices while integrating GenAI into existing workflows for enhanced productivity and innovation

Details to know

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Taught in English
Recently updated!

September 2025

38 practice exercises

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Specialization - 16 course series

What you'll learn

Skills you'll gain

Responsible AI, AI Personalization, MarTech, Innovation, Generative AI, Marketing Operations, Content Creation, Strategic Marketing, Marketing Strategies, and Marketing Effectiveness

What you'll learn

  • Identify the capabilities of GenAI for enhancing marketing data analytics functions.

  • Examine real-world applications to leverage GenAI in marketing data analytics scenarios.

  • Deploy strategies and tactics to responsibly integrate GenAI into marketing analytics practices while maintaining human oversight and accountability.

Skills you'll gain

Marketing Analytics, Customer Analysis, Generative AI, Case Studies, Google Analytics, Campaign Management, Customer Insights, Artificial Intelligence, Performance Analysis, Data Ethics, Responsible AI, Marketing Strategies, Marketing Automation, and Social Media Campaigns

What you'll learn

  • Analyze GenAI fundamentals and their application in marketing

  • Demonstrate the practical application of key GenAI marketing tools

  • Optimize campaigns using data-driven frameworks for GenAI implementation

  • Evaluate campaign performance metrics to make strategic decisions using AI tools

Skills you'll gain

ChatGPT, Google Ads, Generative AI, A/B Testing, Marketing Analytics, Artificial Intelligence, AI Personalization, Product Marketing, Performance Measurement, Marketing, Marketing Effectiveness, Marketing Strategies, Advertising Campaigns, Automation, Predictive Analytics, Analytics, and Target Audience

What you'll learn

  • Understand the importance of GenAI I in digital marketing and e-commerce analytics.

  • Analyze key indicators for digital marketing and e-commerce.

  • Consider the potential benefits of using GenAI in your professional activities.

Skills you'll gain

Data Analysis, Artificial Intelligence, Google Analytics, Generative AI, Analytics, Data Processing, Data Collection, Business Strategy, E-Commerce, Key Performance Indicators (KPIs), Web Analytics, Marketing Analytics, and Data Visualization

What you'll learn

  • Gain a comprehensive understanding of how generative AI can transform market research and consumer behavior analysis.

  • Learn to extract valuable insights from big data using advanced AI techniques, leading to more informed business decisions.

  • Develop the skills to integrate AI-generated insights into strategic planning and marketing efforts, enhancing overall business performance.

Skills you'll gain

Market Research, Generative AI, Predictive Analytics, Case Studies, Marketing Analytics, Data-Driven Decision-Making, Data Visualization Software, Data Analysis, Business Strategy, Big Data, Consumer Behaviour, Customer Insights, and Market Analysis

What you'll learn

  • Apply key concepts, benefits, and applications of Generative AI to design effective personalized marketing strategies

  • Create personalized content using AI, adapt it across channels, optimize AI campaigns, and analyze successful real-world examples

  • Analyze customer data, segment audiences, optimize AI marketing campaigns, and use behavior analysis to enhance content

  • Evaluate the integration and impact of GenAI in Personalized Marketing at Scale

Skills you'll gain

AI Personalization, Generative AI, Marketing Strategies, Scalability, Marketing, Customer Insights, Customer Engagement, Customer Analysis, Data-Driven Decision-Making, Social Media Campaigns, Analysis, Target Audience, Content Creation, Marketing Analytics, and Marketing Effectiveness

What you'll learn

  • Understand the core functions of GenAI in digital marketing, distinguish it from traditional approaches, and identify its strengths and weaknesses.

  • Review case studies and assess the impact of GenAI on digital marketing operations, integrating best practices into your workflow.

  • Address ethical considerations, including bias, equity, data confidentiality, and security, while using GenAI tools.

Skills you'll gain

Generative AI, AI Personalization, Content Creation, Content Marketing, Responsible AI, Data Analysis, Prompt Engineering, Brand Management, Brand Awareness, Brand Strategy, Marketing Analytics, Customer Analysis, and Marketing Design
GenAI for Customer Insights

GenAI for Customer Insights

Course 83 hours

What you'll learn

  • Describe the role of Generative AI in transforming customer insights.

  • Use Gen AI to collect and analyze customer feedback.

  • Explain how AI can segment customers and predict trends based on behavior.

  • Apply AI-driven insights to improve customer experience and business strategies.

Skills you'll gain

Predictive Analytics, Customer Insights, Generative AI, Data Analysis, Business Intelligence, Customer experience strategy (CX), Customer Data Management, User Feedback, Strategic Thinking, Data-Driven Decision-Making, Trend Analysis, Customer Engagement, and AI Personalization
GenAI for Marketing Teams

GenAI for Marketing Teams

Course 92 hours

What you'll learn

  • Acquire a working knowledge of GenAI tools and strategies to increase team collaboration and efficiency.

  • Experiment with integrating GenAI technologies in marketing workflows to foster innovation, enhance creative output, and improve decision-making.

  • Develop practical skills in leveraging GenAI for optimizing communication, project management & creative processes within and across marketing teams.

Skills you'll gain

Generative AI Agents, Innovation, Team Management, Data-Driven Decision-Making, Cross-Functional Collaboration, Communication Strategies, Project Management, Integrated Marketing Communications, Marketing Management, Leadership Development, and Content Creation

What you'll learn

  • Identify specific scenarios where GenAI can be applied in social media marketing.

  • Explore strategies to enhance clarity and comprehensibility in AI applications.

  • Exploring actual instances where social media marketing specialists utilize GenAI to boost productivity and stimulate innovation.

Skills you'll gain

Campaign Management, Content Creation, Social Media Campaigns, Social Media Marketing, Innovation, AI Personalization, Instagram, Social Media Content, Analysis, Social Media, Prompt Engineering, Marketing Operations, Generative AI, Data Analysis, and Customer Engagement

What you'll learn

  • Analyze the role of GenAI in transforming traditional customer journey mapping approaches.

  • Design a GenAI-enhanced customer journey map incorporating key AI concepts.

  • Evaluate the practical benefits and challenges of implementing GenAI in customer journey mapping processes.

Skills you'll gain

Customer Insights, Generative AI, Persona Development, AI Personalization, Real Time Data, Predictive Analytics, Customer Analysis, Design Thinking, Design, Customer experience strategy (CX), ChatGPT, Analysis, and Artificial Intelligence

What you'll learn

  • Identify the ethical implications of generative AI applications in marketing.

  • Explain the key principles and frameworks for ethical decision-making in AI-driven marketing.

  • Apply ethical considerations when designing AI-powered marketing campaigns and strategies.

  • Assess potential ethical risks in AI-driven marketing initiatives and develop appropriate mitigation strategies.

Skills you'll gain

Responsible AI, Data Ethics, AI Personalization, Information Privacy, Case Studies, Marketing Strategies, Marketing Management, Marketing Analytics, Ethical Standards And Conduct, and Business Ethics

What you'll learn

  • Demonstrate the use of key concepts and benefits of using GenAI in dynamic advertising and media buying.

  • Create personalized ad creatives using AI tools like Gemini, Bannerboo, and Elai, following ethical guidelines regarding data privacy.

  • Automate ad campaigns on platforms like Google Ads AI and Facebook Ads Manager with optimized targeting and budgeting.

  • Analyze and optimize ad campaign performance through key metrics (CPA, CTR, ROAS) and use analytics tools for improving campaign outcomes.

Skills you'll gain

Advertising, Advertising Campaigns, Media Buying, AI Personalization, Campaign Management, Marketing Automation, A/B Testing, Digital Advertising, Generative AI Agents, Data-Driven Decision-Making, Analytics, Google Gemini, Paid media, Google Ads, Automation, Content Creation, Marketing Analytics, and Data Ethics

What you'll learn

  • Key components of effective email marketing including best practices for AI application in email marketing.

  • Techniques for using Generative AI to do customer segmentation and create customer personas.

  • Methods for using Generative AI to create tailored email content (prompting and rewriting content according to customer segments and personas).

Skills you'll gain

AI Personalization, Email Marketing, Marketing Automation, Target Audience, Content Creation, Customer Insights, ChatGPT, Prompt Engineering, Generative AI Agents, and Persona Development

What you'll learn

Skills you'll gain

Search Engine Optimization, Keyword Research, Web Analytics and SEO, Competitive Analysis, Generative AI, Search Engine Marketing, and Prompt Engineering

What you'll learn

  • Analyze the role of JUNE in transforming customer analytics and its key use cases.

  • Setting up June's platform optimally for effective data collection and analysis.

  • Create AI-generated reports using June's features

  • Apply June's insights to inform product decisions and strategies.

Skills you'll gain

Customer Insights, Generative AI, Management Reporting, User Experience, Data Analysis, Analytics, Product Improvement, Data Collection, Performance Metric, AI Product Strategy, Marketing Analytics, and Customer Analysis

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Starweaver
Coursera Instructor Network
448 Courses837,252 learners
Jana Porter
5 Courses12,616 learners
Vinita Silaparasetty
Coursera Instructor Network
10 Courses27,581 learners

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