Coursera Instructor Network
Leading with Impact: Psychology, Diversity, and Change Specialization
Coursera Instructor Network

Leading with Impact: Psychology, Diversity, and Change Specialization

High-Performing Teams via Leadership Excellence. Develop essential leadership skills for today's dynamic workplace.

Mariaan Van Zyl
Starweaver
Eric Zackrison

Instructors: Mariaan Van Zyl

Included with Coursera Plus

Get in-depth knowledge of a subject
Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Evaluate and adapt your management style to different situations while building trust and psychological safety within teams.

  • Apply emotional intelligence and cultural competence to lead diverse teams and navigate complex interpersonal dynamics.

  • Design and implement organizational change initiatives using proven frameworks and communication strategies.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

August 2025

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Coursera Instructor Network

Specialization - 8 course series

What you'll learn

  • Evaluate various management styles to recognize them in yourself and others, and discern their suitability for different situations.

  • Analyse your default management style and gain tools to flex your style as the situation demands.

Skills you'll gain

Category: Self-Awareness
Category: Leadership and Management
Category: Leadership
Category: People Management
Category: Emotional Intelligence
Category: Adaptability
Category: Business Leadership
Category: Cognitive flexibility
Category: Team Leadership
Category: Professional Development
Category: Staff Management
Category: Coaching

What you'll learn

  • Recognize and assess their own emotions, identify their strengths and weaknesses as leaders, and develop a more accurate self-assessment.

  • Control impulsive feelings and behaviors, manage their emotions in healthy ways, and adapt to changing circumstances in leadership roles.

  • Read and assess the emotions and perspectives of their team members, show genuine concern, and build stronger professional relationships.

  • Communicate effectively, resolve conflicts, and work well with others in a leadership capacity.

Skills you'll gain

Category: Empathy
Category: Self-Awareness
Category: Interpersonal Communications
Category: Adaptability
Category: Emotional Intelligence
Category: Leadership
Category: Communication
Category: Stress Management
Category: Conflict Management
Category: Leadership Development
Category: Personal Development
Category: Resilience
Category: Team Management
Category: Professional Development

What you'll learn

  • Identify the key traits of connected leadership and personal leadership style.

  • Build trust within a team through shared goals transparent communication, and stakeholder alignment.

  • Facilitate collaboration using proven frameworks and communication methods.

  • Develop strategies for team growth and, conflict resolution.

Skills you'll gain

Category: Team Management
Category: Stakeholder Engagement
Category: Team Building
Category: Empathy
Category: Team Leadership
Category: Communication Strategies
Category: Communication
Category: Adaptability
Category: Leadership
Category: Conflict Management
Category: Trustworthiness
Category: Goal Setting
Category: Collaboration

What you'll learn

  • Design organizational change plans using Kotter’s Change Model and tools like Trello or Google Workspace, ensuring clarity and actionable steps.

  • Evaluate stakeholder priorities to secure buy-in and foster collaboration, addressing diverse organizational goals.

  • Apply targeted strategies to identify, address, and mitigate resistance to change, using real-world frameworks and examples.

  • Implement effective communication strategies that drive engagement, reduce uncertainty, and build trust during organizational transformations.

Skills you'll gain

Category: Organizational Change
Category: Communication Strategies
Category: Change Management
Category: Stakeholder Management
Category: Stakeholder Communications
Category: Communication
Category: Business Transformation
Category: Drive Engagement
Category: Planning
Category: Collaboration
Category: Adaptability
Category: Organizational Leadership
Category: Google Workspace
Category: Leadership

What you'll learn

  • Explain the distinct roles of a leader versus a manager and Its three key roles of effective leaders.

  • Evaluate the seven behaviours of effective leaders as outlined in the British Army Leadership Code and develop a plan to embody them.

  • Analyse the dynamics of effective teams and implement structures to build an engaged and motivated team.

  • Examine the impact of toxic leadership traits and formulate strategies to address leadership challenges.

Skills you'll gain

Category: Leadership Development
Category: Leadership
Category: Team Leadership
Category: Initiative and Leadership
Category: Leadership and Management
Category: Empathy
Category: Team Motivation
Category: Personal Development
Category: Conflict Management
Category: People Development
Category: Self-Awareness
Category: Organizational Leadership
Category: Professional Development
Category: Strategic Leadership
Category: Communication
Category: Team Building
Category: Decision Making
Category: Team Management
Category: Business Leadership
Category: Teamwork
Building Resilient Teams

Building Resilient Teams

Course 62 hours

What you'll learn

  • Evaluate and articulate the essential elements that contribute to a resilient team.

  • Create and apply practical strategies to enhance resilience at both individual and team levels.

  • Utilize specific communication methods to support and strengthen team resilience and measure their impact.

  • Assess conflict situations and implement resolution strategies that bolster team resilience and unity.

Skills you'll gain

Category: Resilience
Category: Conflict Management
Category: Communication
Category: Team Building
Category: Communication Strategies
Category: Adaptability
Category: Professional Development
Category: Team Management
Category: Team Leadership
Category: Leadership
Category: Overcoming Obstacles

What you'll learn

  • Explain the significance of diversity and inclusion in the workplace.

  • Identify Implement strategies to mitigate the impact of common types of unconscious bias.

  • Apply cultural competence to effectively communicate and collaborate with colleagues from diverse backgrounds.

  • Apply inclusive leadership practices and measure its impact on the workplace culture.

Skills you'll gain

Category: Diversity and Inclusion
Category: Intercultural Competence
Category: People Management
Category: Diversity Training
Category: Mitigation
Category: Cultural Diversity
Category: Organizational Leadership
Category: Diversity Awareness

What you'll learn

  • Analyze team dynamics by identifying personality types and motivational drivers using DISC profiles to improve communication and collaboration.

  • Develop strategies for psychological safety through communication, feedback, and conflict resolution to enhance team engagement and performance.

  • Co-create explicit working agreements to set clear expectations, foster shared accountability, and enhance collaboration and performance.

  • Implement Kanban workflows that increase visibility, accountability, and collaboration within remote or hybrid teams.

Skills you'll gain

Category: Accountability
Category: Team Leadership
Category: Teamwork
Category: Employee Engagement
Category: Team Oriented
Category: Adaptability
Category: Leadership
Category: Collaboration
Category: Communication Strategies
Category: Kanban Principles
Category: Cross-Functional Team Leadership
Category: Drive Engagement
Category: Team Motivation
Category: Safety Culture
Category: Communication
Category: Team Building
Category: Team Performance Management
Category: Team Management
Category: Workflow Management
Category: Motivational Skills

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Mariaan Van Zyl
Coursera Instructor Network
2 Courses5,980 learners
Starweaver
Coursera Instructor Network
403 Courses733,537 learners
Eric Zackrison
16 Courses15,627 learners

Offered by

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Coursera Plus

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions